Business Analyst I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Analyst I based in the United States.

Join a collaborative Business Operations team to help optimize healthcare and insurance-related software applications and business processes. In this role, you will work closely with business stakeholders, software engineers, and subject-matter experts to translate operational needs into clear, actionable software requirements. You will analyze existing workflows, identify opportunities for automation, and recommend improvements that enhance efficiency, quality, and system performance. By combining analytical thinking with technical curiosity, you will help solve complex business challenges and support the continuous improvement of core products. You will also contribute to consistent enterprise-wide processes, ensuring that business requirements are accurately documented and effectively implemented. This opportunity is ideal for a detail-oriented professional who enjoys cross-functional collaboration, problem-solving, and working in a fast-paced environment.

Accountabilities

Collaborate with business stakeholders, software engineers, technical teams, and subject-matter experts to understand claims management and care management applications, including their functionality in production environments.
Analyze business needs, identify system enhancement opportunities, and help implement solutions that improve operational efficiency, product quality, and user experience.
Translate enterprise-wide workflows and operational requirements into clear business requirements that support software development and system improvements.
Identify opportunities to automate processes, strengthen quality controls, and improve the consistency of core applications.
Apply business and system knowledge to investigate complex operational problems, evaluate alternative solutions, and recommend appropriate actions.
Maintain accurate, organized, and up-to-date project documentation in accordance with established team procedures.
Identify, document, and communicate issues discovered during analysis and project research, following escalation protocols when risks may affect delivery timelines or release commitments.
Manage multiple assignments and project timelines while maintaining high standards of accuracy, quality, and accountability.
Communicate effectively with technical and non-technical stakeholders, helping ensure that business needs are understood and solutions are implemented successfully.
Prepare and deliver presentations, support user training, and contribute to knowledge sharing across teams.
Perform additional duties as assigned to support business operations and continuous improvement initiatives.
Requirements
A bachelor's degree or at least five years of equivalent professional experience, preferably in healthcare, medical, pharmaceutical, insurance, or a related industry.
Strong analytical, quantitative, interpretive, and problem-solving skills, with the ability to evaluate complex business issues and develop practical solutions.
Demonstrated aptitude for learning technical systems, understanding business processes, and translating operational needs into software requirements.
Familiarity with application development concepts and project management fundamentals; knowledge of workflow documentation and project management best practices is an advantage.
Strong organizational skills, attention to detail, and the ability to manage multiple complex projects while meeting firm deadlines.
Excellent written and verbal communication skills, including the ability to explain technical concepts and complex business requirements clearly to diverse audiences.
Proven ability to collaborate with technical and non-technical colleagues across different teams and locations, adapting communication styles to suit different stakeholders.
Experience creating and delivering presentations or conducting training sessions for users at different organizational levels.
Advanced proficiency in Microsoft Excel, Word, and Outlook.
Experience with claims management or care management systems is preferred, particularly CareMC or comparable platforms.
Healthcare industry experience, insurance billing knowledge, and property and casualty experience are desirable.
Familiarity with Microsoft Project, Visio, Power BI or similar reporting tools, and collaboration platforms such as Microsoft Teams, Webex, or Zoom is an advantage.
Ability to work independently, exercise sound judgment, manage competing priorities, and consistently deliver high-quality work in a fast-paced environment.
Benefits
Annual salary range: $60,932–$91,106, depending on experience, qualifications, location, and other relevant compensation factors.
Medical insurance, including a high-deductible health plan with prescription coverage.
Dental and vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) and Roth 401(k) retirement savings plans.
Life insurance, long-term disability coverage, accident insurance, and critical illness insurance.
Prepaid legal insurance.
Parking and public transportation flexible spending accounts.
Paid time off.
Professional development opportunities and potential career advancement within a collaborative organization.
A supportive working environment that values accountability, commitment, excellence, integrity, and teamwork.