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Burlingame, California, United States
Hybrid
Not Available
Business Analyst IV – Customer Experience Analytics
itD is seeking a Business Analyst IV to turn customer feedback and post-sales data into clear findings and recommendations for a leading global technology company’s consumer hardware business. You will cover voice-of-customer analysis across the full customer journey and work with product, hardware, software, and operations partners to get issues fixed. The ideal candidate will bring deep experience in customer experience analytics, SQL, and AI-assisted analysis, and a track record of delivering insight reports and readouts that drive product and process changes.
Location: Onsite - Burlingame, CA preferred; open to fully remote (as close to Pacific time as possible).
Duration: 12-month contract with possible extension.
Pay Rate: $80 - $85 per hour, depending on experience.
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
Internal Responsibilities
Required Qualifications and Skills
Preferred Qualifications and Skills
Education
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
