We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers through our Ambassador Network. This is a business- and operations-heavy role with strong exposure to product development. You’ll work closely with product managers, engineers, analysts, and operations teams to build scalable solutions, improve operational efficiency, and enhance the customer experience.
Challenges that await you:
- Design and scale operational processes for the Ambassador Network, from onboarding and task assignment to delivery execution and quality control
- Identify operational bottlenecks and opportunities for improvement, and translate them into scalable product and process solutions
- Design and develop internal operational tools and backoffice functionality used by ambassadors and operations teams
- Contribute to the development of the Ambassador App by defining requirements, designing workflows, and improving the user experience for field teams
- Work closely with operations stakeholders to understand challenges, gather requirements, and transform them into actionable initiatives
- Design interfaces and solutions within internal systems
- Own and manage the business backlog: collect requests, structure them, prioritize them, and plan delivery
- Write clear and structured business requirements for engineering teams
- Define tasks, track progress, and ensure timely delivery of initiatives
- Work with product analysts to define operational metrics, track performance, and measure the impact of implemented changes
- Monitor and improve key metrics related to ambassador productivity, operational efficiency, quality, and customer experience
- Design, document, and maintain operational regulations, workflows, and standards
- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
What makes you a great fit:
- Strong business mindset with hands-on experience in operational environments
- Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
- Experience collaborating with product analysts and translating insights into actionable changes
- Excellent communication skills — confident working with large operational teams and senior stakeholders
- Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on solving real problems
- High level of structure and organization — comfortable managing complex processes and multiple streams of work
- Experience in task decomposition, prioritization, and deadline control
- Ability to write clear, structured requirements and work effectively with engineering teams
- Strong stakeholder management and expectation-setting skills
- B2 or higher English level for effective communication with an international team
Your bonus skills:
- Experience in Field Operations, Delivery Operations, Customer Operations, Customer Support, or Workforce Management
- Experience working in large operational organizations with significant frontline staff, such as:
- delivery services
- logistics and warehouses
- courier networks
- field sales teams
- fintech, e-commerce, or marketplace operations
- Experience working with mobile products used by operational or field teams
- Experience or understanding of incentive systems, workforce productivity, operational leadership, or people management
Our ways of working:
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Innovative Spirit: A commitment to creativity and groundbreaking solutions
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Honest Feedback: valuing open, transparent communication
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Supportive Team: a strong, collaborative community
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Celebrating Achievements: recognizing our wins together
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High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances
Our benefits:
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Relocation support to Mexico with assistance for the employee and their family
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Flexible work from our office or hybrid
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Healthcare Coverage
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Education Budget: Language lessons, professional training and certifications
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Wellness Budget: Mental health and fitness activity reimbursements
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Vacation policy: 20 days of annual leave and paid sick leave
