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USA - Waltham, MA, United States of America
Hybrid
Job Summary
The Business Analyst will focus on the compliance concerns across the Wolters Kluwer Clinical Effectiveness customer base. In this position the analyst will work to both identify and correct non-compliant behavior, including improper use of licenses, contracted terms of use and other contract terms, in an efficient manner that minimizes impact on compliant users. The analyst will be responsible for the review and dispositioning of access changes to accounts. They will proactively investigate accounts for any unauthorized access and will work with the customers and appropriate teams to mitigate any non-compliant usage.
Responsibilities
Proactively identify non-compliance across WK CE customer base, by reviewing usage and account information
Work directly with customers to remediate compliance concerns through established policies and procedures.
Work closely with other business segments to achieve such remediation.
Identify challenges with existing processes and recommend improvements.
Oversee day-to-day changes to customer access to ensure compliance with contracts.
Pinpoint patterns in compliance issues that relate to product features and contract details and raise them to management’s attention.
Identify instances of piracy and follow procedures to prevent such issues.
Perform other related duties as assigned.
Requirements
Bachelor’s degree in related field, or equivalent experience.
3+ years in compliance related field (fraud, security, data analysis).
Ability to understand contract terms, intent, and authorized use
Excellent written and oral communication skills.
Strong technical proficiency. Experience with corporate networking a plus.
Highly proficient in Excel and all other Microsoft Office applications.
Experience working with a Customer Relation Management (CRM) system.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$68,900.00 - $118,050.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.