POSITION SUMMARY
The Client & Customer Experience (C&CE) organization is responsible for the servicing of Cigna customers across multiple lines of business. Within C&CE, the Learning & Knowledge Management arm of Operational Excellence supports the capabilities, tools, and information employees need to serve customers accurately and effectively.
The Business Analytics Advisor works within an analytics team that supports Learning & Knowledge Management by delivering high-quality analytics, trusted data, and lightweight digital solutions. This is a hands-on role for a strong analyst who can also build practical data ingestion and transformation processes and develop fit-for-purpose web applications that replace manual tracking and fragmented workflows.
In this role, the Business Analytics Advisor works from priorities and requirements established by the Product Owner, then translates those needs into reliable datasets, analyses, reporting solutions, and digital tools. The role partners closely with Learning, Knowledge Management, Operational Excellence, Operations, and technology teams to improve learner readiness, knowledge effectiveness, and operational performance.
This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ.; St. Louis, MO.
Analytics & Data Analysis
- Leverage data to answer business questions related to learning, readiness, knowledge utilization, adoption, and operational performance
- Combine learning, workforce, quality, knowledge, and operational data to identify trends, drivers, gaps, and opportunities
- Develop analyses that connect learning experiences and knowledge usage to downstream outcomes such as proficiency, quality, customer experience, handle time, and escalation behavior
- Define, calculate, validate, and document metrics that support learner journeys, cohort comparisons, readiness milestones, trainer effectiveness, and learning return on investment
- Communicate findings through concise written summaries, visualizations, and recommendations tailored to business partners
Data Ingestion, Transformation & Quality
- Design, build, and maintain repeatable data ingestion and ETL processes that bring together information from learning platforms, knowledge tools, operational systems, and structured manual sources
- Use SQL and Python or similar scripting tools to clean, transform, join, and prepare data for analysis and reporting
- Create reusable, well-structured datasets and data models that support consistent metrics, scalable reporting, and future self-service analytics
- Perform validation, reconciliation, testing, and monitoring to ensure data is accurate, complete, and reliable
- Document source-to-target logic, transformations, metric definitions, dependencies, and known limitations to support maintenance and reuse
Reporting & Visualization
- Design, build, and maintain dashboards, recurring reporting, and self-service views that support Learning & Knowledge leaders and operational partners
- Create clear views of learner profiles, learning journeys, readiness milestones, knowledge-to-performance impact, and technology adoption
- Support ad hoc analysis while converting recurring needs into standardized datasets, queries, or automated solutions
- Continuously enhance existing solutions to improve clarity, usability, performance, and maintainability
Process Digitization & Lightweight Solutions
- Build and maintain lightweight web applications, forms, or workflow tools that replace manual processes used to group employees, track learning activity, capture readiness information, or manage other operational data
- Translate Product Owner-defined requirements into simple, usable solutions with appropriate data storage, business rules, validation, and output
- Prototype quickly, test with end users, and refine solutions based on usability, data quality, and business value
- Identify recurring manual activity that can be standardized, automated, or digitized without introducing unnecessary complexity
- Partner with technology, engineering, security, and platform teams when a solution requires enterprise integration, production support, or capabilities beyond a lightweight application
Collaboration & Communication
- Work closely with the Product Owner, Learning, Knowledge Management, Operational Excellence, Operations, and analytics partners to deliver prioritized solutions
- Participate in planning, refinement, testing, demonstrations, and release activities using an Agile delivery approach
- Explain technical choices, data limitations, and analytical results in straightforward business language
- Balance speed and practicality with appropriate standards for security, governance, data quality, and maintainability
Basic Qualifications
- Bachelor’s degree in analytics, statistics, mathematics, economics, computer science, information systems, business, or a related field preferred or equivalent relevant experience
- Three or more years of relevant experience in data analytics, business intelligence, data engineering, process automation, or related discipline
- Strong SQL skills, including joins, common table expressions, subqueries, aggregations, and data validation
- Experience using Python or another scripting language for data preparation, automation, or application development
- Experience building or supporting ETL processes, repeatable data pipelines, and analytics-ready datasets
- Experience with a business intelligence or visualization platform such as Tableau or Power BI
- Strong analytical and problem-solving skills with the ability to explain complex data clearly
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience with Databricks, PySpark, cloud data platforms, or enterprise-scale databases
- Familiarity with APIs, version control, testing practices, and deployment or release processes
- Experience working with learning management, knowledge management, workforce, quality, contact center, or operational performance data
- Experience building lightweight internal web applications, forms, or workflow solutions using frameworks or platforms such as Streamlit, Dash, Flask, Power Apps, or comparable tools
- Experience in healthcare, insurance, pharmacy benefit management, or another regulated environment
- Familiarity with Agile delivery models and work management tools such as Jira
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 98,200 - 163,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
