Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
Driscoll Health System | Information Systems – Content Management
Schedule: Monday–Friday, 8:00 AM–5:00 PM | Onsite
Must be available to work evenings and weekends as needed for system updates, maintenance, and special projects.
About the Opportunity
Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team!
In this role, you'll support a variety of enterprise business applications, including OnBase, SharePoint, and other systems used by our clinical and non-clinical teams. You'll help troubleshoot technical issues, maintain and improve applications, and educate employees on how to use technology effectively.
We're looking for someone who is technically inclined, patient, customer-focused, and enjoys collaborating with others. Previous healthcare IT experience is not required! We're willing to train the right candidate who brings strong technical aptitude, problem-solving skills, and a passion for helping others.
Responsibilities:
- Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
- Assist employees with technical issues, system functionality, and application-related questions.
- Configure, test, and implement application updates, enhancements, and system improvements.
- Perform server maintenance, software patching, and other application support activities.
- Collaborate with IT teams, software vendors, and departments on system integrations and projects.
- Train and educate employees on application functionality, best practices, and new processes.
- Participate in software implementations and projects to improve efficiency and user experience.
- Document technical issues, solutions, and system changes.
Qualifications:
- Associate's degree, relevant technical certification(s), and/or 2–6 years of related technical experience.
- Experience supporting, troubleshooting, or maintaining software applications and IT systems.
- Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
- Experience with OnBase or other enterprise content management applications is a plus.
- Strong customer service, communication, and interpersonal skills.
- Patience and the ability to explain technical information to employees with varying levels of technical knowledge.
