Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the Role
The Phoenix Business Continuity Lead is responsible for defining, governing and executing the Project Phoenix Business Continuity strategy to ensure that business operations, customer service, financial processes, manufacturing activities, supply chain operations, regulatory obligations and supporting technology services remain protected throughout the transformation lifecycle. The role is accountable for identifying, assessing, and mitigating continuity risks arising from programme delivery, system changes, data migration activities, cutover execution, organisational change and deployment activities. The Phoenix Business Continuity team will function as an operational resilience team protecting enterprise operations before, during and after cutover.
Key Responsibilities:
Business Continuity Strategy & Governance
- Define and implement the global Business Continuity approach across the programme, ensuring continuity risks are identified, assessed, and actively managed.
- Align continuity strategy with enterprise risk, controls, and compliance frameworks.
- Establish business continuity governance, standards, controls and reporting.
- Ensure continuity requirements and risks are embedded into programme governance, stage gates and deployment readiness criteria.
- Ensure all implementation partners meet contractual continuity obligations.
Continuity Planning & Execution
- Lead and oversee identification of critical business processes across the end-to-end process landscape, facilitating Business Impact Assessment (BIA) and plan development.
- Establish continuity plans that safeguard critical operations during design, deployment, and transition phases.
- Develop, maintain, and test Business Continuity Plans (BCPs) for key scenarios (e.g. system cutovers, data migration, disruption to operations).
- Develop end-to-end recovery scenarios across people, process, data, application and technology dimensions, ensuring these are integrated across programme workstreams.
- Ensure manual workarounds and fallback procedures are documented, tested, and deployable.
Integration with Transformation Delivery
- Work in close partnership with Business Process Owners, Change, and Technical teams to embed continuity into business & technical design decisions and deployment plans.
- Provide challenge and oversight to ensure delivery plans are “safe to land” from an operational perspective.
- Validate operational readiness for cutover, hypercare, and business-as-usual reporting.
- Validate recovery capabilities through rehearsal exercises and testing.
Risk, Controls & Compliance
- Partner with Business Information Protection & Security to define and implement continuity-related controls, ensuring alignment with regulatory, SOx/GxP, and audit requirements.
- Partner with Technology, Infrastructure, Security and Delivery partners to ensure technical resilience requirements are incorporated into solution design.
- Ensure robust audit trails, documentation, and evidence are in place to support compliance requirements.
Testing, Readiness & Go-Live Assurance
- Define the Phoenix Cutover Continuity framework.
- Identify all continuity risks associated with deployment events.
- Lead continuity testing (e.g. scenario testing, cutover rehearsals, failover simulations) to validate plans.
- Define and track continuity entry and exit criteria for deployment waves.
- Provide clear go/no-go recommendations based on operational readiness and risk exposure, supported with evidence based continuity risk assessments.
- Oversee business continuity decision-making during deployment command centre operations.
- Support hypercare command centres and incident governance, ensuring lessons learned are incorporated between deployment waves.
Stakeholder Alignment & Communication
- Act as the single point of accountability for business continuity across functions and markets.
- Engage senior stakeholders to ensure clarity on risks, mitigation plans, and required decisions.
- Drive awareness and adoption of continuity plans across the business.
Capabilities & Experience
- 10+ years experience leading Business Continuity, Operational Resilience, Service Continuity or Deployment readiness activities within complex enterprise transformation programmes.
- Demonstrable experience supporting major ERP transformations, preferably SAP S/4 HANA implementations.
- Strong stakeholder management with the ability to challenge senior leaders and influence decisions; experienced in presenting continuity risks to Executive level audiences.
- Ability to lead cross-functional teams through ambiguity and crisis scenarios.
- Experience managing continuity activities across design, build, test, deploy, hypercare and business stabilisation phases.
- Proven experience conducting Business Impact Assessments (BIAs) and critical process analysis.
- Strong understanding of deployment governance and Go/No Go decision processes.
- Strong appreciation of enterprise technology architecture and service resilience principles; with experience working with Infrastructure, Cyber Security, Digital & Tech and Application Support teams.
Job Posting End Date
2026-10-31
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
