Business Developer - Commercial Excellence

Alfa Laval Energy Division Marketing is looking for Business Developer – Customer Experience  

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.  

Background  

We are transforming customer journeys to accelerate growth and elevate the overall customer experience. This role establishes the divisional benchmark for journey design and commercial excellence discipline, while scaling best practices across Business Units and the broader marketing and sales organization. 

As our Business Developer – Customer Experience you will define journey stages, diagnostics, and actionable strategies; oversee lead management and sales handoffs; and scale proven methodologies. You will lead the execution of key commercial marketing activations for the Energy Division and provide commercial guidance to divisional, business units, sales and marketing teams. You will take ownership of end-to-end customer journey and commercial marketing insights, drive lead growth and conversion, and enhance win rates. 

Priority Areas & Responsibilities 

1) Customer Experience Data & Growth 

• Own the overall customer funnel strategy, ensuring marketing activities support growth targets. 

• Use customer, market and funnel data to identify insights, opportunities and areas for improvement. 

• Shape content and customer journeys based on customer insights and performance data. 

• Prioritize improvements, assign owners and track impact through relevant KPIs and analytics. 

2) Commercial Excellence & Business Development 

• Drive data-informed commercial discipline across lead management and conversion. 

• Partner with Sales to analyze performance, identify trends and discover new growth and development opportunities. 

• Use customer and commercial insights to strengthen sales and marketing performance. 

• Work with various stakeholders to develop value propositions and identify growth opportunities. 

3) Data-Driven Scaling 

• Lead customer-journey and funnel reviews, using data to identify opportunities and improve performance. 

• Establish focused sessions around priority areas and drive actions across teams. 

• Develop and use KPIs, analytics and performance insights to support commercial decision-making and continuous improvement. 

Who you are  

• You are a commercially driven, data-oriented marketeer who seamlessly combines customer experience, business development, commercial analytics and hands-on execution. 

• You are curious about what the data is telling you and can turn customer, market and commercial insights into concrete business opportunities and actions. You understand how marketing, sales, customer experience and data come together to drive sustainable growth. 

• You set high standards and empower colleagues to build and scale high-performing sales and marketing funnels. A natural cross-functional influencer, you excel at working across Marketing, Sales, CRM to identify opportunities, solve problems and deliver measurable impact. 

• You are equally comfortable analyzing data, challenging assumptions, presenting insights to stakeholders and driving implementation. 

Who you are  

• Master’s/bachelor’s degree in marketing, Business, Information Systems, Data/Analytics, Service Design or a related field. 

• Several years of experience in CX, marketing, commercial, business development, analytics or related roles, ideally within an agency/consultancy or B2B/B2C environment. 

• Strong analytical and problem-solving skills, with the ability to turn data into actionable business insights. 

• Experience working with customer, sales, CRM, funnel or commercial performance data. 

• Understanding of customer journeys, lead management, sales funnels and commercial growth drivers. 

• Strong stakeholder-management and communication skills, with the ability to translate analytical findings into clear recommendations. 

• Experience with reporting, dashboards, KPIs and/or business intelligence tools is an advantage. 

• Excellent English skills, both written and spoken.