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Brackley, England, United Kingdom
Onsite
Pay: £45,000.00 - £50,000.00 per year
Job description:
BASELINE INFORMATION
JOB TITLE: Business Development Manager - Midlands
JOB TYPE: Field-Based, Permanent
OPERATING LOCATION: Midlands (Regions from Birmingham, Leicester, Banbury).
SALARY: £45,000-£50,000 (Depending on experience)
HOURS: 40 Hours per week
REPORTING TO: Managing Director/Brand Leader
ABOUT US
Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.
Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
Brand Info:
Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.
Our Brands:
Pimlico Plumbers
Drain Doctor
Bright & Beautiful
Countrywide Grounds Maintenance
Dream Doors
Greensleeves Lawn Care
PURPOSE OF THE ROLE
As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. Please note that this is not a direct sales role. You will be working with franchisees in a coaching and mentoring capacity, and not doing the sale activities yourself. Please do not apply if a sales role is what you are seeking.
You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
This role covers the Midlands and involves extensive travel (5 days per week). Ideal candidate will be located within the Midlands.
KEY OUTCOMES
Profitable, high-performing Franchisees aligned to the business model
Strong, trusted relationships between Franchisees and Head Office
Early identification and turnaround of underperforming businesses
Consistent use of data, KPIs, and insight to drive decision-making
KEY RESPONSIBILITIES
Franchise Performance & Growth
Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
Partner with Franchisees to develop and deliver robust business plans
Monitor KPIs, sales pipelines, and operational performance to drive growth
Proactively manage underperformance with early intervention and turnaround planning
Financial & Commercial Insight
Build and review financial models, P&Ls, and performance dashboards
Identify opportunities to improve profitability and operational efficiency
Provide meaningful insight and analysis to support Franchisee decision‑making
Prepare reports for Senior Management highlighting trends, risks, and opportunities
Franchise Development & Onboarding
Support new Franchisees through training, launch, and early development
Oversee setup activities including vehicles, uniforms, stationery, and systems
Support transitions of cluster areas into successful Franchisee operations
Accompany Franchisees on customer appointments where appropriate
Leadership & Coaching
Coach, mentor, and motivate Franchise Business Owners to maximise performance
Provide best practice guidance to Franchisees and the if appropriate the wider BDM team
Collaborate closely with colleagues across Marketing, Finance, and Operations
Support and contribute to continuous improvement initiatives across the network
Systems, Standards & Governance
Ensure Franchisees operate in line with company standards and brand expectations
Deliver training on in‑house systems to improve productivity and efficiency
Maintain accurate, timely performance data and reporting
Positively promote company policies and ways of working
Strategic Projects & Brand Partnership
Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network.
Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team.
Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model.
Best Practice & Continuous Improvement
Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team.
Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes.
Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities.
Lead by example in adopting and promoting data-led decision making and performance insight.
EXPERIENCE/SKILLS/KNOWLEDGE
Experience:
Franchising background and/or experience of multi-site operations
Proven experience in Business Development, Sales, or Commercial Leadership
Strong background in business planning, data analysis, and performance management
Demonstrable P&L and commercial acumen
Experience working cross‑functionally (Marketing, Finance, Operations)
Confident using CRM systems, Excel, Teams, and PowerPoint
Right to work in the UK with full UK driving licence
Desirable
Experience within the related service industry
Skills/Competencies:
Strategic thinker with strong commercial judgement
Analytical, influencer and negotiator
Strong problem-solver who acts quickly and decisively
Able to manage multiple priorities in a fast-paced environment
ATTRIBUTES
Collaborative, supportive and driven style with the ability to have challenging conversations
Passionate about coaching, mentoring, and developing others and their businesses
Self‑motivated and comfortable working with autonomy
Solutions‑focused, resilient, and adaptable
Committed to helping Franchisees succeed while protecting the brand
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Job Types: Full-time, Permanent
Benefits:
Company car
Company pension
Free parking
Health & wellbeing programme
Life insurance
Referral programme
Experience:
Franchising: 2 years (preferred)
Business Development: 2 years (preferred)
Licence/Certification:
Driving Licence (required)
Work Location: On the road
Benefits:
Company car
Company pension
Health & wellbeing programme
Life insurance
Referral programme
Work Location: Hybrid remote in Midlands
Benefits:
Company car
Company pension
Work Location: On the road
Brand:
BB UK Bright & Beautiful