Business Development Manager - East Canada

Accountabilities

You will be responsible for developing the regional travel partner network, increasing brand preference, and delivering strong commercial results through strategic relationship management and creative business development.

• Identify, develop, and nurture relationships with travel agency partners whose customer base aligns with the brand's travel experience.

• Build trusted, long-term partnerships that position the brand as a preferred choice among travel professionals.

• Develop tailored approaches to reach, engage, and support partners, adapting strategies to their individual business needs.

• Create and execute strategic sales plans for assigned accounts, setting clear objectives and identifying opportunities to exceed performance targets.

• Introduce travel partners to the brand through presentations, special events, and opportunities to experience the cruise ships firsthand.

• Leverage brand initiatives and marketing resources to help partners grow their own businesses and generate bookings.

• Adapt to partners' preferred ways of working while maintaining a strong focus on commercial outcomes and service quality.

• Identify and resolve complex business challenges through creative thinking and practical solutions.

• Remove barriers affecting partner performance and proactively develop ways to improve the sales experience.

• Maintain strong relationships with internal stakeholders across the organization to coordinate initiatives and support regional business objectives.

• Share successful sales strategies, insights, and best practices with colleagues to strengthen overall team performance.

• Demonstrate integrity and uphold brand values in all business interactions.

• Contribute to a consistently positive and seamless experience for travel partners and their customers.

• Take on additional responsibilities as required.

Requirements

The ideal candidate is an experienced travel or hospitality sales professional with an established network of industry relationships, strong commercial instincts, and the ability to build enthusiasm around a premium travel offering.

• Bachelor's degree or an equivalent combination of relevant education and sales experience.

• Full professional fluency in both French and English, spoken and written.

• Legal authorization to work in Canada.

• At least 5 years of experience in travel or hospitality sales preferred.

• In-depth knowledge of the cruise market and sales strategies across different customer segments.

• Established relationships with key travel agency partners throughout the assigned territory.

• Proven track record of achieving sales targets and delivering measurable commercial results.

• Strong understanding of the importance of customer and partner experience in driving business success.

• Excellent relationship-building, networking, negotiation, and communication skills.

• Ability to develop account strategies, identify growth opportunities, and manage multiple partner relationships effectively.

• Creative and strategic mindset, with the confidence to challenge traditional industry practices and introduce new approaches.

• Strong problem-solving skills and the ability to overcome complex commercial challenges.

• Collaborative attitude, with a willingness to share knowledge and contribute to collective team success.

• High energy, optimism, adaptability, and a genuine passion for travel and people.

• Ability to represent a brand confidently and build enthusiasm among external partners.

Benefits

• Full-time, remote work arrangement within Canada, with the role based in either Toronto or Montréal.

• Opportunity to manage a significant regional territory covering Ontario, Quebec, and the Maritime Provinces.

• Exposure to a globally recognized travel brand and the opportunity to contribute to its growth in the Canadian market.

• Opportunities to build strategic relationships with travel industry professionals.

• Access to partner engagement initiatives, special events, and firsthand cruise ship experiences.

• Collaborative environment that values creativity, initiative, individuality, and shared success.

• Opportunity to influence partner experiences and develop innovative approaches to travel sales.