(Internally titled Key Account Executive)
Responsible for managing and growing an assigned portfolio of customers with less than US$250K in committed revenue, while developing new business opportunities. The role combines account management, renewals, client relationship development and proactive sales to maximise revenue, increase share of wallet and achieve sales targets.
Key Responsibilities
- Account Management & Revenue Growth
- New Business Development
- Client & Internal Stakeholder Management
Your Next Challenge:
Own the day-to-day relationship for assigned accounts, developing a strong understanding of clients’ businesses, industries, content needs and workflows to identify growth opportunities.
- Grow existing accounts by increasing content consumption, expanding user adoption, identifying content gaps and maximising share of wallet.
- Drive consumption and retention of committed deals through effective onboarding, regular client engagement and expansion into new teams, users and use cases.
- Manage the end-to-end renewal process, including account performance reviews, commercial negotiations and closure.
- Lead project-level discovery, proposals, quotations and negotiations for ALC and new committed deals, involving Customer Support Associates (CSAs) where appropriate.
- Identify opportunities to improve deal value and stickiness through workflow integration, including APIs, DAMs, plugins and other relevant solutions.
- Introduce clients to new products and services, including Custom Solutions, and guide them through the associated processes.
- Encourage appropriate self-service adoption while ensuring a high standard of customer experience and support.
- Proactively identify, develop and close new business opportunities through networking, field sales, referrals and targeted prospecting.
- Identify key decision-makers, influencers and buying opportunities within target organisations to build a strong pipeline and expand client penetration.
- Develop new customer relationships and uncover end-client opportunities within agency networks to enable targeted pitches and referrals.
- Leverage Getty Images’ full portfolio of products and services to develop new customer segments and create incremental revenue opportunities.
- Conduct client meetings and presentations, including at senior decision-making levels, to communicate Getty Images’ value proposition and secure new business.
- Meet or exceed assigned sales targets across existing accounts and new business.
- Build and maintain long-term client relationships, handling complex commercial conversations and negotiations professionally.
- Coordinate with internal teams across sales, customer support, service and management to resolve client challenges, identify suitable solutions and deliver on customer expectations.
- Collaborate with colleagues to ensure consistent account planning, customer service standards and achievement of revenue goals.
- Maintain accurate and timely customer, opportunity and activity records in Salesforce and other relevant systems, ensuring effective pipeline management and forecasting.
- Develop and maintain strong industry and market knowledge to inform account strategies and identify emerging opportunities.
What You'll Need:
- Proven experience in sales, account management and new business development within a fast-paced organisation.
- Demonstrated success in growing existing accounts, acquiring new customers and closing revenue opportunities.
- Strong relationship-building, networking and stakeholder management skills, including the ability to engage senior decision-makers.
- Excellent communication, presentation, negotiation and proposal development skills.
- Strong pipeline management, forecasting and commercial negotiation capabilities.
- Ability to manage multiple accounts, projects and priorities effectively, with sound judgement and time management.
- Ability to work independently while building effective cross-functional relationships.
- Proficiency in Microsoft Office and CRM systems, preferably Salesforce.
- Industry knowledge and experience in media, digital content or related sectors preferred.
- Comfortable operating in a dynamic, evolving environment within an international organisation.
The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.
There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
