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Medellin, Antioquia, Colombia - Remote
Remote only
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
As a Business Insights & Automation Analyst, you will be responsible for turning complex operational telemetry, task logs, and model evaluation data into actionable business intelligence and automated workflows.You will work primarily within the Google Ecosystem (BigQuery, Google Sheets, Looker Studio, Google Apps Script) alongside Amazon Redshift, querying massive datasets, building lightweight internal web tools/automations, and reporting on operational performance, Service Level Agreements (SLAs), and machine learning classifier quality.
🎯 Key Responsibilities & Deliverables
Focus Area and Core Responsibilities
Data Extraction & Warehousing:
Write optimized, robust SQL queries across Google BigQuery and Amazon Redshift to extract, aggregate, and transform large-scale operational records.
Workflow Automation & Tooling
Develop, deploy, and maintain custom automations, triggers, and lightweight internal Web Apps using Google Apps Script to eliminate manual reporting friction.
Operational & SLA Analytics
Track and analyze key throughput metrics, including queue latency, handle times, reassignment ratios, and SLA compliance across operations teams.
Reporting & Dashboards
Design and maintain executive-ready, automated dashboards strictly in Looker Studio and advanced Google Sheets.
AI/ML Quality & Classification
Evaluate ground-truth labeling accuracy and classifier outputs using standard metrics (Precision, Recall, F1-Score, Confusion Matrices).
Root Cause Analysis (RCA)
Conduct deep-dive statistical investigations into performance bottlenecks, triage errors, and data discrepancies.
🛠️ Required Qualifications & Core Competencies
1. Must-Have Technical Skills (Strict Requirements)
Demonstrated Experience in Google Apps Script (GAS):
Advanced SQL (BigQuery & Amazon Redshift):
Advanced Google Sheets Modeling:
AI/ML Evaluation & Statistical Modeling:
2. Professional & Operational Competencies
💡 Nice-to-Have
🎓 Education & Background
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
