At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Positioned at the core of digital transformation and the evolving data ecosystem in the pharmaceutical industry, this role seamlessly integrates Commercial Excellence with business analytics, data-driven insights, and CRM architecture. As a Business Insights & Analytics Partner, you will optimize customer engagement, targeting, and segmentation strategies for field teams through a data-driven approach. Beyond traditional performance reporting (IQVIA, CRM, etc.), you will leverage advanced analytics, artificial intelligence (AI), and data modeling to shape strategic decision-making across commercial teams. You will act as a primary architect of next-generation commercial excellence through advanced dashboard design, AI-driven automation, and data integrations.
Your Responsibilities
- Strategic Partnership & Decision-Making Architecture: Act as a strategic partner to Disease Area Teams, establishing the tailored data architecture, insights framework, and decision-making mechanisms required for commercial strategy execution and strategic Planning
- Commercial Excellence & Business Analytics: Drive targeting, segmentation, route optimization, and call planning for field teams; define, track, and optimize performance metrics (KPIs).
- AI & Advanced Analytics Integration: Leverage Artificial Intelligence (AI) tools, machine learning, and advanced analytical approaches to automate insight generation, enhance predictive capabilities, and drive innovation in commercial operations.
- CRM & Customer Engagement Management: Oversee the effective utilization, data quality, and system integration of CRM platforms (e.g., Veeva, Salesforce) with neighboring systems.
- Data Architecture, Dashboard & Datawarehouse Design: Design, build, and maintain user-friendly, dynamic, and automated BI/Dashboard architectures (e.g., PowerBI, Tableau) for decision-makers and field teams.
- Market & IQVIA Insights: Deep-dive into IQVIA, market share, and sales performance data to identify growth opportunities, market dynamics, and performance gaps.
- Data-Driven Culture & Process Automation: Drive a data-driven mindset across the wider affiliate; streamline and automate routine insight processes to maximize operational efficiency.
- Supporting & enabling organization on adopting CRM capabilities.Partnering with global teams with close collaboration
- Data stewardship and master data management ownership, applying and maintaining data governance & standards.
- Contributing to the efficiency and effectiveness of insight lifecycle in the organization
- Maintaining standard BI & analytics services, handling & funneling ad-hoc BI & analytics service requests of business units
- Delivering the following analyses such as: Patient Flow, CX & Commercial Data Analysis, Market & Competitive Intelligence, Trend Forecasting, Target & Contribution Analysis, Patient/HCP Behavior Modeling
- Designing VoC, Research, Survey, NPS, PS, adboard, segmentation, external PMRs based on existing data (patient flow, cx & commercial data) & journey requirements and managing the related internal & external stakeholders.
- Delivering timely risk identification alerts/notifications.
Reports to: Business Excellence Lead
Who You Are
To excel in this role, you bring:
- Education: Bachelor’s degree in Industrial/Computer Engineering, Statistics, Mathematics, Business Administration, Data Science, Life Sciences or related quantitative fields.
- Industry Experience: 3–5 years of hands-on experience in Commercial Excellence (SFE), Business Analytics, Commercial Analytics, or Business Intelligence roles within preferably in Pharma
- Technical Skills & Analytics:
- Advanced dashboard design expertise in BI tools such as PowerBI, Tableau, Cognos, Oracle or Looker, etc.
- Proficiency in SQL and database management & datawarehouses
- Familiarity with AI tools or libraries, Python, or R for data analysis, automated reporting, and predictive analytics.
- Familiarity and hands on experience with enterprise & advanced features of platforms such as Google Gemini, Microsoft Co-Pilot, Claude.
- In-depth knowledge of IQVIA data structures and market analysis methodologies.
- Hands-on experience in CRM management, configuration, and optimization (preferably Veeva/Salesforce).
- Strategic Mindset: Strong analytical thinking, data storytelling skills, and the ability to turn complex data into strategic business decisions.
- Collaboration & Agility: Proven ability to work effectively in a networked organization, communicate complex technical outputs clearly to non-technical stakeholders, and thrive in an agile environment.
- Language: Fluency in English.
Compliance
- It is essential to act in full compliance with Competition Law, the Roche Code of Conduct, and all applicable Standard Operating Procedures (SOPs) while performing all duties.
- Ensure strict adherence to legal requirements, pharmaceutical regulations, the Law on Protection of Personal Data (KVKK/GDPR), industry codes regarding promotion and ethics, and all applicable laws.
- In accordance with Ministry of Health regulations and Company SOPs, immediately report any adverse event/product safety information received regarding medicines to the Product Safety Unit within 1 working day.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
