Job Description for Business Intelligence Analyst, Associate
Who We Are
At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.
As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.
The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.
What you’ll do & how you’ll make your mark.
- Maintaining existing reports / dashboards and recommend ideas to enhance the same, send communication to stakeholders with business insights and development
- Creating new reports / dashboards as per requirement
- Write ad-hoc reporting queries using SQL / other query constructs to dynamically generate dashboards and reports.
- Manage and respond in a timely fashion to ad-hoc requests from business users.
- Identify areas to increase efficiency by aiding automation of existing data processes.
- Manage rostering and forecasting to meet contact volumes and service level
- Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization, and all employees must always follow the organization’s Information Security Policies.
Who you are & what you’ll need to succeed.
- Minimum 1-2 years of experience as a Data Analyst/Business Intelligence Analyst
- Must have strong analytical skills and an understanding of system databases, data elements, and applications.
- Should have intermediate SQL and PL/SQL skills
- Should be well-versed with software solutions (Advance Excel) to maximize data gathering and data analysis. (Can interpret their intent and application)
- Basic understanding of KPI's: AHT, SLA, CSAT, Take rate and FCR
- Visualization skills and ability to work with any Visualization Tool like Tableau and Quicksight
- Excellent verbal & written communication skills and capability to collaborate on projects with multiple teams and stakeholders.
Why you’ll love us
- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.
- All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
