Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is Hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
As a vital member of the Business Intelligence team, the Business Intelligence Analyst will support business leadership teams with insightful and actionable analysis of key operational performance metrics utilizing the team’s reports and data sets. The role will analyze key operational data sets/processes, identify trends/events, determine the associated causes, develop potential solution recommendations, and present findings to executive business leadership. The role will also assist with implementation of process improvement recommendations. The individual will continuously review and develop optimal data metrics and measurements to help improve BCBSAZ efficiencies and member experience.
REQUIRED QUALIFICATIONS
Required Work Experience
- 3 years of experience in operations with knowledge of enrollment and/or claim systems (All Levels)
- 3 years of experience in a professional business environment (including internships) (All Levels)
Required Education
- High-School Diploma or GED in general field of study (All Levels)
Required Licenses
Required Certifications
PREFERRED QUALIFICATIONS
Preferred Work Experience
- 2 years of experience in Analysis (Business, IT, Systems, Documentation, Quality, or Reporting) (All Levels)
- 2 years of experience contributing to Corporate Projects (All Levels)
- 3 years of experience within the health insurance / health care industry (All Levels)
- 3 years of experience in an Enrollment/Membership or Claim services field (All Levels)
Preferred Education
- Bachelor's Degree in Business Administration, Finance, Accounting, Computer Information Systems, or related field of study (All Levels)
Preferred Licenses
Preferred Certifications
- Certification from American Management Association (AMA) (Level 2)
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Level 1
- Analyze and research complex operational problems related to quality control and procedures in assigned unit
- Develop and maintain test plans with Enrollment and Claim areas for UAT
- Perform UAT as needed and assigned
- Provide project management support alongside the Product Owner as needed
- Assist in Requirement gathering meetings and document requirements in a learning capacity
- Create and/or update training material for the end-users
- Investigate data issues found through UAT or analysis of reporting
- With supervision, analyzes data output and recommends changes and enhancements to existing reporting, business procedures and business rules
- Create ad-hoc reporting through various systems in a learning capacity
- Act a liaison between management, staff, and vendors
- Maintain BI Proxy Box rotation and create User Stories as needed for submitted UR’s
- Perform all other duties as assigned
Level 2
- Independently create ad-hoc reporting through various systems.
- Gather, document and analyze business reporting requirements without supervision.
- Facilitate requirements gathering meetings at multiple levels of staff and document requirements without supervision.
- Analyze report data for accuracy and report on potential quality errors or areas of improvement.
- Participate in the building of dashboard logic in a learning capacity.
- Create an ongoing schedule to perform periodic audits of dashboards and paginated reports to ensure accuracy and identify opportunities of improvements.
- Identify process improvements during the audit process and bring to area management’s attention.
- Act as the Product Owner in a limited capacity in the absence of the Product Owner.
- Manage BI Proxy Box rotation and create User Stories as needed for submitted URs.
- Perform all other duties as assigned.
ALL LEVELS
- Each progressive level includes the ability to perform the essential functions of any lower level.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
- Intermediate use of all office equipment and word processing, spreadsheet and database software. (All Levels)
- Intermediate PC proficiency (All Levels) including ACCESS, SQL, XML, HTML, PBI, Tableau and project management software (All Levels)
- Must be able to communicate with employees at all levels across the
Required Professional Competencies
- Communicate professionally, both in writing as well as orally, to internal and external customers (All Levels)
- Establish and maintain working relationships in a collaborative team environment (All Levels)
- Project management (All Levels)
- Advanced experience with enrollment, claims and correspondence systems (All Levels)
- Maintain confidentiality and privacy (All Levels)
- Interpret and translate policies, procedures, programs and guidelines (All Levels)
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data (All Levels)
- Identify and communicate process improvements (All Levels)
- Capable of investigative and analytical research (All Levels)
Required Leadership Experience and Competencies
- Team building skills (All Levels)
- Facilitate problem resolution (All Levels)
PREFERRED COMPETENCIES
Preferred Job Skills
- Advanced proficiency with word processing, spreadsheet and database software (All Levels)
Preferred Professional Competencies
- Define new or additional opportunities for data analysis (All Levels)
- Analyze data in large databases/spreadsheets and organize data into reportable results (All Levels)
- Project lead or project management skills (All Levels)
Preferred Leadership Experience and Competencies
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
