Business Intelligence and Analytics Manager, Reporting and Data Analytics

Accountabilities:

• Own reporting frameworks, standards, metrics, dashboards, and recurring analytics across multiple client programs while meeting client requirements, SLAs, and reporting timelines.
• Lead client compliance reporting, performance reporting, ad hoc analyses, and data crosswalks involving claims, eligibility, member, and transaction data such as 271, 835, and NCPDP.
• Write, optimize, test, document, and maintain production-grade SQL against large-scale healthcare claims datasets.
• Partner with Data Engineering to monitor pipeline reliability, identify data-quality issues, and address upstream changes that affect downstream reporting.
• Support client file generation, system reconciliation, inventory tracking, ETL monitoring, and reporting workflows to ensure data is received and processed according to business requirements.
• Investigate reporting discrepancies, identify root causes, and distinguish genuine data or process issues from isolated anomalies or timing-related differences.
• Proactively identify trends and anomalies and transform recurring findings into repeatable validation checks and monitoring processes.
• Build crosswalks, joins, reconciliation logic, and validation frameworks to support ongoing reporting requirements across disparate and loosely documented data sources.
• Coordinate with internal counterparts to resolve upstream issues such as rejected files, reprocessing events, eligibility gaps, and other data-quality challenges.
• Serve as a reporting-side liaison between clients, analysts, data teams, and other stakeholders, communicating findings and resolving reporting questions.
• Manage and develop a team of reporting analysts by setting priorities, reviewing technical work, providing direct feedback, coaching team members, and removing day-to-day blockers.
• Own the reporting and data analytics roadmap, determining what should be built, prioritized, improved, and delivered based on business needs.

Requirements:

• Bachelor’s degree in Business, Analytics, Healthcare Analytics, or a related field, or equivalent relevant experience.
• 5+ years of experience in business intelligence, healthcare claims data analysis, analytics engineering, or a related analytics discipline, including experience serving as a senior analytics contributor on a team or initiative.
• Experience leading, mentoring, or managing analysts or other technical professionals, including providing feedback on technical work and managing workload, priorities, and performance.
• Hands-on experience working with healthcare eligibility, member, and claims data in healthcare analytics or claims processing environments.
• Deep knowledge of healthcare claims and transaction data, including NCPDP, Member and Eligibility files, and standard formats such as 837, 835, and 271.
• Advanced SQL skills, including the ability to write, debug, optimize, and performance-tune complex queries against large-scale claims datasets independently.
• Experience with modern business intelligence or reporting platforms and cloud data warehouses such as Snowflake or comparable technologies.
• Demonstrated ability to build or overhaul client-facing reporting in environments where data foundations, processes, or documentation are immature or inconsistent.
• Strong business judgment and analytical thinking, with the ability to communicate complex findings clearly to executives, clients, and technical stakeholders.
• Ability to defend reporting results with evidence, identify uncertainty when it exists, and explain discrepancies across multiple data sources.
• Proven ability to integrate data from disparate and loosely documented systems and identify the underlying causes of reporting inconsistencies.
• Comfortable working independently in ambiguous, rapidly evolving environments and prioritizing work against broader business objectives.
• Strong track record of identifying data-quality and reporting issues and conducting effective root-cause analysis.
• Highly organized, detail-oriented, collaborative, and proactive with a strong ownership mindset.

Benefits:

• Base salary of $110,000–$120,000, with final compensation based on experience, skills, certifications, and other candidate-specific factors.
• Work from anywhere in the United States in a digital-first environment.
• Medical, dental, and vision insurance.
• FSA/HSA options.
• Tuition reimbursement.
• 401(k) plan with company match.
• Additional health and wellness benefits and perks.
• Flexible and trusting work environment designed to empower employees to perform at their best.