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Melbourne, Victoria, Australia
Hybrid
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Annual salary range: $103,124 - $120,000 plus super
Employment type: Permanent, full-time
Usual work location: Melbourne CBD
About the opportunity
We are seeking a talented Business Intelligence Developer to join our Customer Service Planning team.
In this role, you will be responsible for enabling data-driven decision making through the design, development and continuous improvement of business intelligence solutions, reports and self-service analytical tools. Working closely with operational leaders and stakeholders, you will transform trusted enterprise data into meaningful insights that support operational performance, workforce planning, customer outcomes and strategic objectives.
You will play a key role in developing impactful Power BI dashboards and reporting solutions, promoting self-service analytics, and helping establish a single source of truth for operational performance reporting.
Key responsibilities include:
Designing, developing and maintaining Power BI dashboards, reports and analytical products.
Partnering with stakeholders to understand business challenges and translate requirements into meaningful reporting solutions.
Applying best-practice data visualisation and storytelling techniques to communicate insights effectively.
Driving adoption of self-service reporting and improving data literacy across the business.
Supporting business improvement initiatives through performance reporting, benefit realisation and outcome measurement.
Collaborating with Enterprise Data Platform teams to maximise the use of trusted data sources and reporting products.
About you
To be successful in this role, you will bring:
Demonstrated experience in Business Intelligence, Data Analytics or Power BI development.
Advanced Power BI skills, including DAX, Power Query, data modelling and visualisation best practices.
Strong analytical capability with the ability to translate complex data into practical business insights.
Experience gathering and translating business requirements into reporting and performance measurement solutions.
Excellent stakeholder engagement and communication skills, with the ability to explain technical concepts to non-technical audiences.
Experience developing KPI frameworks, operational reporting solutions and performance dashboards.
Relevant tertiary qualifications in Data Analytics, Information Systems, Computer Science, Business or a related discipline, or equivalent practical experience.
Highly regarded experience includes:
Customer service, workforce planning or operational performance environments.
Salesforce reporting solutions.
Microsoft Power Platform technologies including Power Apps and Power Automate.
SQL, Python, Microsoft Fabric or other modern analytics technologies.
Supporting business transformation, continuous improvement and benefits realisation initiatives.
Our culture
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer
Salary packaging, Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave
How to apply
We encourage applications from people of all genders, backgrounds and communities.
If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the “Apply” button.
Please note applications close 11.59pm Thursday 24 September 2026.
For a copy of the Position Description please email talentacquisition@vicroads.com.au
Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.