Business Intelligence & Insights Analyst

Role Summary 

The Business Intelligence & Insights Analyst transforms data into actionable business insights that support transformational growth and customer experience within Caterpillar’s Building Construction Products division. This role develops analytical solutions, reporting, and geospatial intelligence to help stakeholders make informed decisions while driving adoption of business intelligence tools and data-driven practices across the organization.  

What You Will Do (Job Duties): 

• Generate actionable business insights through analysis of retail, dealer, customer, and operational performance data to support strategic decision-making and growth initiatives 

• Develop, maintain, and enhance business intelligence solutions, including Power BI dashboards, scorecards, reporting tools, and performance metrics that improve visibility and accountability across the organization.  

• Conduct geospatial and market opportunity analysis to identify growth opportunities, optimize market coverage, support facility planning, and inform dealer network strategies 

• Partner with business stakeholders to define analytical requirements, translate business needs into data solutions, and communicate findings through clear, actionable recommendations 

• Drive analytics adoption and user enablement by providing training, support, documentation, and best practices that increase utilization of reporting and analytical tools.  

• Support cross-functional transformation initiatives through data analysis, measurement frameworks, process improvement, and automation efforts that increase organizational efficiency and scalability 

What You Will Have (Core Skills): 

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. 
Level: Extensive Experience 

• Evaluates and makes contributions to best practices. 

• Processes large quantities of detailed information with high levels of accuracy. 

• Productively balances speed and accuracy. 

• Employs techniques for motivating personnel to meet or exceed accuracy goals. 

• Implements a variety of cross-checking approaches and mechanisms. 

• Demonstrates expertise in quality assurance tools, techniques, and standards. 

Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. 
Level: Extensive Experience 

• Sets standards for business data analysis tools and techniques, advises on their application, and ensures compliance. 

• Provides solutions to data requirements in the business data analysis process. 

• Directs the implementation of business data collection processes and educates junior employees on new data sources. 

• Evaluates the quality of business data collected and the effectiveness of data analysis methods. 

• Oversees the use of business data analysis software and troubleshoots for common errors. 

• Suggests conclusions with results drawn from business data analysis. 

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 
Level Extensive Experience 

• Reviews others' writing or presentations and provides feedback and coaching. 

• Adapts documents and presentations for the intended audience. 

• Demonstrates both empathy and assertiveness when communicating a need or defending a position. 

• Communicates well downward, upward, and outward. 

• Employs appropriate methods of persuasion when soliciting agreement. 

• Maintains focus on the topic at hand. 

Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others. 
Level: Extensive Experience 

• Interprets new findings and analyzes their validity. 

• Advises on advanced research analysis methods. 

• Evaluates research analysis best practices within the industry. 

• Analyzes published research reports and their possible implications. 

• Implements research analysis standards within the organization. 

• Controls the quality of research analysis. 

Top Candidates will also have: 

• Bachelor's degree in Analytics, Business, Economics, Statistics, Geography, Information Systems, Data Science, Marketing Analytics, or related field. 

• 2-5 years of experience in analytics, business intelligence, GIS, data visualization, or related disciplines.  

• Experience with Power BI, SQL, and data visualization tools.  

• Experience with ArcGIS, Esri products, or other GIS platforms.

• Experience supporting dealer, retail, sales, marketing, or customer experience organizations. 

• Knowledge of customer journey analytics, channel analytics, or retail performance metrics.

• Experience working with large, complex datasets and multiple data sources. 

• Familiarity with AI-enabled analytics and automation solutions 

Additional Information: 

• This position is in Cary, NC

• Relocation assistance is available

• Visa sponsorship and ISE are not available

• Travel Requirements: less than 10%

• Work-site model: 5 days a week in office