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Position Overview:
You will support the Chicago & Texas market as a Business Manager, working in close partnership with the Managing Partner (OMP) and leaders to drive operational execution, practice coordination, and strategic initiatives. This role is a balance between project management, operational support, communications, and financial coordination — and is focused on keeping the markets running with consistency and discipline. You should be passionate about operations, people, and business strategy, and eager to grow in a fast-paced and entrepreneurial environment.
What You’ll Do: Serve as a Trusted Partner to the Practice Leader
The Business Manager serves as an operational partner to the Market Leader — executing on the practice agenda, supporting leadership with day-to-day business needs, and building the connective tissue across teams and functions.
- Practice Operations: Support the day-to-day operational needs of the Chicago & Texas markets. Own meeting logistics, agendas, and follow-through for recurring leadership cadences, and serve as a reliable point of contact across internal teams.
- Strategic Initiative Support: Support the market in driving practice-level strategic initiatives from kickoff to completion — tracking owners, timelines, and dependencies, and flagging risks early.
- Workforce Coordination: Partner with the FP&A, Staffing, and Recruiting to support headcount tracking and workforce planning for the markets. Help translate pipeline and staffing data into organized, actionable summaries for leadership.
- Marketing & BD Coordination: Support the connective tissue between the Chicago & Texas markets and Marketing and BD — coordinating follow-through on market-specific initiatives and helping surface what leaders are seeing in the market.
- FP&A Support: Partner with the FP&A team to support financial reporting and KPI tracking for the Chicago & Texas market. Help prepare materials that translate financial data into clear summaries for leadership review.
- Firmwide Operations Support: Serve as a flexible operational resource beyond the Chicago & Texas markets — contributing to special projects, firm-wide initiatives, and supporting the broader Chief of Staff team as needed. This role is designed to grow with the organization and take on work that extends beyond any single market.
Core Responsibilities:
- Business Operations: Support execution of the market operating model, including meeting cadences, agendas, follow-through, and day-to-day operational needs.
- Strategic Initiative Coordination: Manage and tracking practice-level initiatives; maintain project plans, timelines, and status updates.
- Communications: Draft and coordinate internal communications for the markets; partner with the firmwide Operations to ensure alignment with firm-wide strategy and messaging.
- Financial Coordination: Support FP&A partnership by helping prepare financial summaries, tracking KPIs, and organizing reporting materials for leadership.
- Workforce & Headcount Support: Maintain headcount tracking and workforce planning materials; coordinate across Staffing, Recruiting, and FP&A to keep data current and accessible.
- Process Improvement: Identify operational inefficiencies within the markets and bring forward ideas and solutions to improve how work gets done.
- Leadership Support: Provide ad hoc project and research support to Market Leaders and the broader Chief of Staff team; contribute to special projects and firm-wide operational initiatives as assigned.
Key Indicators of Success:
- You are established as a reliable operational partner to the Market Leaders and other practice Partners
- Strong attention to detail and consistent follow-through
- Self-starter with a results orientation and proactive mindset
- Collaborative and personable across teams and leadership levels
- High level of confidentiality and professional maturity
- Growing strategic contribution over time as market knowledge deepens
What You'll Bring:
- 5-7 years of experience in a professional services, consulting, or business operations environment.
- Strong written and verbal communication skills; able to produce clear, professional materials for leadership audiences.
- Highly organized with strong attention to detail; able to manage multiple workstreams simultaneously without dropping the ball.
- Comfortable working with data and financial reporting; able to organize and present information clearly.
- Ability to operate with limited supervision, take initiative, and follow through independently.
- Superior proficiency in standard PC programs (Word, Excel, PowerPoint). Comfortable leveraging AI tools to enable workflow (Copilot, Claude, ChatGPT).
- High energy, collaborative team player with a strong work ethic and a great sense of humor.
- Experience in professional services or consulting firms is a plus.
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
