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Lisboa, Portugal
Onsite
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
You will be responsible for managing your own projects in the field of ecommerce operations in one of our Ecommerce markets.
You will be the link between our operations teams (customer service, warehouse, delivery, planning, etc) and one of our Ecommerce market team, centralizing information and ensuring a smooth supply chain of our products.
You will investigate, escalate, and follow through until it's resolved in case of operational issues
You will monitor key performance metrics both on customer experience side (NPS, return rates, Trustpilot, etc.) and on the operations side (stock health, OTIF, forecast accuracy, etc.) to identify improvement opportunities.
You will report customer experience and operations performance regularly sharing visibility internally.
You will be supported by a more senior team member to help you grow professionally and personally.
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
