Business Operations Lead

Key Duties & Responsibilities

• Run the weekly operations standup (ops, IT, compliance, accounting) and own the office manager's task management
• Oversee the team coordinating vendor management: corporate services, office leases/facilities, travel vendors, and related providers
• Spin up and directly manage external service providers for administrative projects, ensuring continuity in transfers between service providers or internal teams
• Own the insurance program and program renewals in partnership with the legal team
• Maintain the non-legal corporate compliance calendar and renewal calendar (permits, licenses, facilities-related filings)
• Oversee IT on policy drafting, hardware/software procurement, training, and compliance
• Work with the Head of Security to maintain building security for office spaces, visitor management, safety protocols, and access control
• Lead space growth planning and the real estate portfolio, including lease negotiation (in partnership with legal) and space build-out
• Partner with legal and finance to improve approval matrices and controls
• Partner with legal/compliance to roll out new policies and procedures
• Partner with People Ops on new hire logistics, including desk setup and building access
• Oversee physical asset and equipment inventory in partnership with IT and manufacturing teams
• Build and maintain dashboards to track operations KPIs, project budgets, and equipment inventories
• Oversee special projects as needed; must be comfortable with field work and getting hands dirty
• Own event logistics for both internal and external-facing events
• Act as right hand to the C-Suite, supporting other duties as assigned
• Other duties as assigned

Qualifications

8+ years of experience in business operations, office/facilities operations, or a similar function, ideally in a high-growth environment
Proven experience managing vendors, service providers, and facilities or real estate projects
Familiarity with insurance programs, compliance calendars, and corporate renewals
Comfort overseeing IT policy, procurement, and physical security in partnership with specialist teams
Strong project management skills; able to coordinate many workstreams and stakeholders simultaneously
Data-oriented; experience building dashboards and tracking operational KPIs
Hands-on, resourceful, and willing to do field work when needed
Based in Austin, TX (or open to relocation)