Business Operations Manager is responsible for driving operational excellence through the development of training programs, process standardization, continuous improvement initiatives, and organizational readiness efforts across the business. The role partners closely with leaders and employees to ensure consistent execution of processes, effective communication, and successful onboarding and development of team members. This position identifies opportunities to improve efficiency, productivity, and service levels while supporting change management, cross-functional collaboration, and knowledge-sharing initiatives. The Business Operations Manager plays a key role in maintaining business continuity, workforce readiness, and operational consistency during periods of growth and organizational change.
Why This Role Matters
- Drives operational excellence by implementing standardized processes, training programs, and continuous improvement initiatives that enhance efficiency, productivity, and service quality.
- Ensures organizational readiness by supporting onboarding, employee development, knowledge transfer, and business continuity across teams.
- Partners with leaders and cross-functional stakeholders to successfully implement changes, align operational priorities, and improve execution consistency.
- Identifies and addresses process gaps and opportunities, helping the organization scale effectively while maintaining a high-performing and adaptable workforce.
What You Will Do
- Lead and support operational programs focused on process improvement, standardization, and organizational effectiveness.
- Develop, implement, and maintain training, onboarding, and knowledge management initiatives to build workforce capability.
- Partner with business leaders and cross-functional teams to drive operational priorities and ensure successful execution of key initiatives.
- Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency and service delivery.
- Support change management efforts by coordinating communications, training, and adoption strategies for new processes and programs.
- Ensure business continuity and operational readiness through workforce planning, documentation, and continuous improvement activities.
What We’re Looking For
- Bachelor’s degree in Business Administration, Operations Management, Human Resources, Organizational Development, or a related field.
- 7+ years of progressive experience in Credit, Accounts Receivable, Collections, or related Finance operations.
- Experience leading cross-functional initiatives, implementing operational improvements, and supporting change management efforts.
- Demonstrated ability to develop training programs, drive employee readiness, and partner effectively with leaders to achieve business objectives.
Additional Details
- Relocation Available: No.
- Sponsorship Available: No.
- Typical Schedule: 7:00 am to 4:00 pm.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
