Business Operations Manager - Product, Data Insights & Reporting

We are seeking a highly collaborative and strategic Business Operations Manager (Product Data Insights & Reporting) to serve as the vital operational bridge between our technical data execution and cross-functional business decision-making. In this role, you will lead the effort to transform product and organizational data into actionable insights for our Product and Engineering organization, driving alignment and helping senior leadership make high-impact decisions.

You are an exceptional relationship builder, translator, and team advocate. Rather than focusing on hands-on technical execution, your strength lies in your ability to navigate organizational dynamics, influence stakeholders across diverse teams, and translate complex data points into compelling narratives that drive business outcomes.

You impact

1. Establish deep, trusting partnerships with engineering and product stakeholders as well as cross-functional leadership, acting as the primary strategic bridge between analytical execution and business decision-making.
2. Translate analytical projects into highly compelling narratives, framing our roadmap in a way that resonates with senior stakeholders and drives meaningful alignment.
3. Navigate organizational dynamics and competing priorities with high political acumen, ensuring data-backed recommendations are successfully adopted and operationalized.
4. Maintain stakeholder momentum and manage expectations gracefully during long delivery cycles, keeping partners excited and bought into the long-term analytics vision.
5. Advocate passionately for the analytics function, leveraging high demand for insights to build compelling cases for expanded support.
6. Lead, mentor, and protect a lean team of technical analysts, providing the necessary "air cover" for them to focus on deep execution while actively coaching them on communication and influencing skills.

Your Qualifications 

• Strong experience within the technology industry
• Extensive knowledge of product operations, business insights, program management, or a related role—ideally within a fast-paced SaaS, product, or engineering organization.
• A strong background of direct people management experience, with a proven track record of hiring, developing, and leading high-performing teams.
• Exceptional communication, executive presence, and interpersonal skills, with the ability to influence and build consensus among senior leadership.
• Proven track record of working closely with cross-functional stakeholders (Product, Engineering, Customer Success, Finance) and successfully influencing decision-making without direct authority.
• Strong storytelling and presentation skills, with a demonstrated ability to turn complex technical data into simple, actionable insights for senior leadership.
• Ability to manage a high volume of incoming requests, establish clear operational triage frameworks, and comfortably manage stakeholder expectations.
• A solid understanding of how product analytics and reporting structures operate (e.g., data flows, modeling, or visualization tools) to effectively translate technical needs, though hands-on coding/modeling is not required.
• Deep understanding of modern development methodologies (e.g., Agile, SAFe) and the product lifecycle in a SaaS context.