Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
The Business Operations Specialist is responsible for managing the day-to-day operational activities of assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements.
This position works closely with Sales, Supply Planning, Logistics, overseas headquarters, third-party logistics (3PL) providers, carriers, and customers to support successful order execution and delivery. The role requires strong organizational skills, attention to detail, problem-solving abilities, and the effective use of technology, AI, and automation to improve operational efficiency.
Essential Duties and Responsibilities
Customer Account & Order Management
- Manage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up.
- Review incoming customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with established procedures.
- Validate customer orders against approved supply allocations and escalate shortages or allocation discrepancies to Supply Planning.
- Communicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments.
- Process order changes, cancellations, backorders, and other customer requests in accordance with established procedures.
- Maintain accurate order records and transaction data in SAP and applicable customer systems.
Logistics, Fulfillment & Inventory Coordination
- Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.
- Monitor shipment execution, tracking, and delivery performance to ensure customer commitments are met.
- Prepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates.
- Monitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders.
- Coordinate inventory transfers, Material Transfer Requests, returns, and related operational transactions as assigned.
- Work with overseas headquarters and internal departments to resolve fulfillment, inventory, and shipping issues.
- Escalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders.
Customer Compliance & Chargeback Management
- Maintain knowledge of assigned customers’ routing guides, shipping requirements, delivery windows, and compliance standards.
- Ensure orders and shipments comply with customer-specific operational requirements.
- Investigate customer shortages, deductions, chargebacks, routing violations, and delivery discrepancies.
- Coordinate supporting documentation and dispute submissions with Finance, Logistics, 3PL providers, carriers, and customers.
- Identify recurring compliance issues and recommend corrective actions to reduce financial exposure.
Reporting, Reconciliation & Operational Controls
- Maintain accurate operational records, customer order information, inventory transactions, and fulfillment documentation.
- Prepare routine account-level reports covering open orders, shipments, inventory discrepancies, delivery performance, and operational exceptions.
- Support month-end closing activities, inventory reconciliations, returns processing, and other assigned operational requirements.
- Investigate transaction discrepancies and coordinate timely corrections.
- Follow established internal controls, standard operating procedures, and documentation requirements.
AI, Automation & Continuous Improvement
- Actively use approved AI and automation tools to improve daily productivity, accuracy, reporting, and operational execution.
- Identify opportunities to reduce manual work, streamline order processing, improve exception management, and strengthen customer compliance.
- Develop and implement practical workflow improvements within assigned responsibilities.
- Participate in AI and automation initiatives, including testing, validation, documentation, and adoption of new processes.
- Maintain and update standard operating procedures and share improvements with team members.
- Continuously develop technical skills and adapt to evolving systems, tools, and operational requirements.
Cross-Functional Collaboration & Problem Resolution
- Collaborate with Sales, Supply Planning, Logistics, Finance, IT, overseas headquarters, 3PL providers, carriers, and customers to support daily operations.
- Proactively identify operational risks, communicate issues, and coordinate timely resolutions.
- Participate in operational meetings and provide updates on assigned customer accounts.
- Escalate complex issues requiring additional authority or cross-functional decision-making.
- Support special projects and other business initiatives as assigned.
Pre-Requisites :
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field preferred.
- Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.
- Familiarity with major retail, distribution, or eCommerce customer requirements preferred.
- Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.
- Strong organizational, analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.
- Proficiency in Microsoft Excel and experience with ERP systems, preferably SAP.
- Willingness and ability to independently learn and apply AI, automation, and emerging technologies.
- Other duties as assigned.
Education & Experience
Associate degree in Business, Supply Chain, Logistics, or a related discipline preferred. Equivalent relevant professional experience may be considered.
Computer & Technology Skills
Proficiency in SAP or comparable ERP systems, Microsoft Excel, Outlook, Teams, SharePoint, and customer portals. Familiarity with EDI systems, Power BI, Power Automate, Claude, and other approved enterprise AI tools is desirable.
Travel Requirements
Up to 2%, as required.
Salary Ranges:
$29.30 - $52.40 (per hour)
Disclaimer: Exact compensation may vary based on skills, experience, and location.
Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.
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