Business Operations Specialist

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Clear Channel Outdoor

                                                                                                     

Job Summary:

As a member of the Clear Channel Outdoor Business Operations team, the Delivery Specialist plays a key role in the Program Management team, analyzing and driving delivery for initiatives that sustain and improve revenue generation and efficiency throughout the organization. More specifically, this role gathers and analyzes wide a wide variety of data, creates, and maintains delivery plans, and provides excellent customer service in response to support requests (especially on reporting). In addition, this role compiles, formats, and distributes regular reports, as well as assists leadership as a utility player as directed.

                                                                                                    

Job Responsibilities:

 

• Collect and store data from various systems and maintain in data warehouse.
• Create and maintain reports in systems and Excel with user-friendly design.
• Regularly QC data and monitor system usage; test new features prior to release
• Create and maintain list of enhancement requests, and document requirements.
• Partner with Technology to plan releases by organizing various requests and tasks into release plans.
• Lead testing both directly and through delegation to other resources to ensure all items scheduled for release are validated in advance.
• Coordinate and disseminate necessary communications to enable effective adoption of change related to releases, both through direct authoring of materials and matrix management of subject matter experts
• Measure, communicate, and improve support team performance through regular team meetings and day-to-day matrix management of support team members, including workload assignment and balancing.
• Enable new and existing support team members to successfully complete support requests through the maintenance of a knowledge database of up-to-date procedures and training of support-related activities.
• Train new and existing team members on new subject matters and teach necessary skills to deliver excellent resolution of end user and manager support requests.
• Other duties and projects as assigned.

Education 

• Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience 

• Minimum of 3 years’ experience in project management, process improvement, business analysis, or application development.

Skills

 

• Proficient with Microsoft Excel, and PowerPoint.
• Working knowledge with Microsoft Access, SQL, or similar database to query data preferred.
• Proficient with Microsoft Word (incl. formatting).
• Ability to support multiple teams including sales, marketing, IT and support.
• Proficiency with Microsoft Visio, Publisher, or similar, preferred.
• Familiarity with Salesforce or similar CRM applications. 
• Familiarity with HubSpot, Salesloft, Outreach or similar applications, preferred.
• Proficiency with managing Accounts, Contacts, and Opportunities in Salesforce, preferred.

 Competencies 

• Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization’s goals.
• Client Focus: Providing service excellence to internal and/or external clients.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets message across.
• Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively. 
• Resilience: Staying energized, productive, and focused in the face of challenges, ambiguity, change or strenuous demands, creating a supportive environment that helps others become more resilient and productive.

 

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move items up to 15 pounds.
• Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment.

Other Requirements

• Position is based at the Clear Channel Outdoor corporate office in New York, NY.

                                                                                                     

The Targeted Compensation Range for this New York position is:

Min: $37.50

Max: $51.50

Hourly roles are overtime eligible; Installer roles are Productivity Pay eligible.

Bonus eligible, subject to the terms and conditions of the applicable incentive plan.

Comprehensive Benefits package offerings, which includes:

• Multiple Medical, Dental, and Vision Plans to choose from

• Health Care Spending Accounts (HSA and FSA Options)

• Medicare Assistance

• Dependent Care Flexible Spending Account

• Optional Short Term and Long Term Disability Plans

• Company Paid Employee Life and AD&D Insurance

• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)

• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance

• Pre-Tax Commuter Spending Account

• Employee Assistance Program (EAP)

• 401(k) Savings Plan with company match

• Paid Time Off (Accrued Vacation and Sick Plans)

• Free Digital Gym Membership and Discounted Memberships

• Professional Development Opportunities

• Employee Resource Groups

Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good-faith estimate of the salary for this position.

EEOC Statement As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

New York, NY: 200 Park Avenue, Suite 701, 10166

                                                                                                     

Position Type                                                                                             

Regular

                                                                                                    

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

 

Our organization participates in E-Verify.  Click here to learn about E-Verify.

 

Current employees and contingent workers click here to apply and search by the Job Posting Title.