Business Performance Partner — Trusted Partner Office (TPO)

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

The Trusted Partner Organization (TPO) Business Performance Partner helps our Alberta Blue Cross business leaders improve performance and strengthen capability. Acting as a strategic partner, this role helps translate business priorities into practical initiatives that improve sales effectiveness, leadership capability, employee performance, and business results.

Working in close partnership with business units, the Business Performance Partner assesses organizational needs, identifies performance improvement opportunities, develops targeted learning and enablement strategies, and measures business impact to ensure initiatives remain relevant, effective and aligned with evolving business priorities. This role plays a critical part in helping Alberta Blue Cross proactively adapt to industry changes, focus more intently on our customers’ unique needs, and accelerate business transformation.

Initially, this role will focus on advancing the effectiveness of sales leaders and sales professionals through initiatives that improve sales execution, funnel management, forecasting accuracy, customer engagement, leadership capability, talent development, and overall sales effectiveness and productivity.

Reporting to the Director of TPO, the Business Performance Partner will be accountable for the development and execution of all TPO related programs.  With a strong background developing and implementing initiatives that improve sales effectiveness, leadership capability, organizational performance, training development, facilitation and program management, they will collaborate with all areas of the business adopting the TPO methodologies and best practices.  Please note having an advanced understanding of sales planning, funnel management/forecasting, and customer engagement are essential requirements for this position. Experience leveraging the Microsoft data suite (Dynamics, Power BI, Office 365, Copilot & Teams) to support sales execution is preferred.   

This is a hybrid position that will require some travel to our corporate offices in Edmonton and Calgary.  

WHAT YOU WILL DO:

Business Performance & Strategic Enablement

• Partner with business leaders to identify performance opportunities, capability gaps, and priorities that support strategic objectives.

• Design and implement solutions that improve business results, strengthen organizational capability, and support transformation initiatives.

• Use data, stakeholder insights, and industry best practices to recommend and drive continuous improvement. 

Sales Excellence & Capability Development

• Aligning to an existing Sales Leadership Operating framework, develop and execute annual learning and enablement programs that strengthen sales execution, leadership effectiveness, and team performance.

• Develop practical tools, assessments, coaching resources, and learning experiences that strengthen the confidence and capabilities of sales professionals and leaders.

• Support the adoption of proactive selling practices, customer-centric behaviours, and performance-focused habits to help differentiate Alberta Blue Cross in the markets we serve.

• Influence leaders through insights, coaching, and consultation to drive adoption of best practices and improve business performance.

Sales Execution, CRM & Performance Insights

• Lead initiatives that improve sales planning, funnel management, forecasting, and overall sales effectiveness.

• Leverage Dynamics 365, Power BI, CRM reporting, and performance analytics to identify trends, support decision-making, and improve sales execution.

• Measure program effectiveness and business impact to ensure initiatives achieve intended outcomes and then refine ongoing as required.

Stakeholder Partnership & Change Leadership

• Build trusted partnerships with executives, leaders, and cross-functional teams (finance, marketing, operations etc.) to align business priorities and drive measurable shared outcomes.

• Identify and recommend performance improvement opportunities to support business unit goals and objectives.

• Influence, guide and create buy-in for the adoption of best practices through coaching, consultation and facilitation.

• Collaborate with internal and external partners to design, deliver, and continuously improve business performance initiatives.

How We Work

• Understand Alberta Blue Cross strategic direction and how the TPO portfolio can support our ability to achieve our Blue for Life vision.

• Consistently meet internal customer commitments and follow up requirements.

• Operate together as one Alberta Blue Cross team with all our stakeholders.

• Act in the best interests of our company, customers and community: ethics code, policies, procedures accountability, and legislation.

WHAT YOU WILL HAVE:

• 8-10 years' experience in sales leadership, sales enablement, business performance, organizational effectiveness, consulting, or a related strategic business role. Experience in quota-carrying sales is considered an asset.

• Experience developing and implementing initiatives that improve sales effectiveness, leadership capability, and organizational performance.

• Demonstrated experience working with business leaders to identify priorities, influence decision making and drive change.

• Acute business acumen and understanding of organizational issues and challenges with a natural inclination for planning strategy and tactics.

• Strong understanding of sales planning, pipeline and funnel management, forecasting, customer engagement and performance management practices.

• Experience leveraging CRM and other data insights platforms for reporting, dashboards and analytics to support sales execution.

• Strong communication skills and comfort facilitating workshops, leadership development and coaching to build skills and capability.

• Strong program management capabilities organizing cross functional initiatives and managing multiple stakeholders.

• Ability to work well independently and collaborate effectively as part of a virtual team.

• Technology experience preferred: Microsoft Dynamics CRM, Power BI, Office 365, Copilot, Teams.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.