About the Role:
A Process Innovation Specialist facilitates process improvement efforts with cross-functional groups for moderately complex processes. They deconstruct and document current processes, identify appropriate solutions to root cause issues, and design improved future states. They also capture opportunities for robotic process automation, including detailed steps for handoff to a Robotic Process Automation (RPA) Developer.
- Work closely with the business line leaders to translate desired experiences into tangible processes
- Liaise between business and technical teams
- Adapt process improvement methodology to the situation
- Develop strong, effective working relationships with business lines and key stakeholders to effectively execute projects and ensure the sustainability of transformation practices
- Help identify changes needed in backroom support teams and control functions to support the efficient execution of transformation projects
- Work with various teams to implement changes
- Help remove barriers and inefficiencies that are slowing down processes
- Maintain awareness of potential regulatory and compliance needs in processes
- Facilitate candid, orderly discussions among diverse groups and achieve outcomes which support end state goals
- Create communication and change management plans
- Other responsibilities as assigned
- All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”
- May perform other duties as assigned.
About You:
- 3 years — of experience in process improvement and innovation in a retail, back office, or financial services setting (Required)
- Effective utilization of a diverse set of facilitation techniques
- Ability to manage multiple mid-sized projects simultaneously
- Ability to communicate effectively with both business and technical resources
- Strong time management and prioritization skills
- Create communication and change management plans
- Proficient with Microsoft Office
- Prior use of Microsoft PowerApp suite of products is preferred
- Advanced Visio skills
- Strong organizational skills
- Pragmatic problem-solver
- Forward thinker with independence of thought
- Skilled at human performance change management
- Effective verbal and written communication skills
- Ability to interact professionally with diverse groups, executives, managers, and subject matter experts in order to communicate the need, business case, and anticipated impact of proposed projects and programs
- Ability to drive strategic thinking and continuous improvement in both non-operational and operational areas, including directing cross-functional teams
- Ability to create and deliver projects on time and within budgetary limits
- Ability to sit at a computer monitor for extended periods of time
- Ability to perform repetitive finger, hand, and arm movements
- Ability to lift up to 15 pounds
- Ability to effectively discern information and formulate appropriate action
- Ability to reach, squat, bend, and manually manipulate standard office equipment
Travel Requirements
The pay range for this role is $61,082.00 - $116,000.00
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
1901 Churn Creek Redding CA 96002
Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
