Business Process Engineer

Accountabilities:

• Lead business process discovery and design through stakeholder interviews, workshops, observation, process walkthroughs, and collaborative design sessions.
• Analyze and document current-state processes, including activities, roles, handoffs, systems, data interactions, controls, dependencies, pain points, and exceptions.
• Design optimized future-state processes and workflows that improve efficiency, simplify operations, and address business requirements.
• Develop detailed service blueprints and workflow models that provide clear implementation guidance to platform development teams.
• Model process activities, decision points, approvals, roles, business rules, triggers, statuses, dependencies, exception paths, and escalation scenarios.
• Apply BPMN and service design methodologies to create consistent, structured, and implementation-ready process documentation.
• Map interactions between users, processes, data, systems, and supporting services across end-to-end workflows.
• Partner with Business Analysts and subject matter experts to ensure process designs accurately reflect federal financial processes, policies, controls, and operational requirements.
• Challenge unnecessary legacy practices and help stakeholders distinguish genuine business requirements from legacy system limitations or behaviors.
• Identify opportunities for process simplification, standardization, automation, and improved user experience.
• Collaborate with solution architects, developers, and integration teams to ensure future-state designs can be implemented effectively within configurable workflow platforms.
• Refine process designs based on technical feasibility, stakeholder feedback, testing outcomes, and evolving requirements.
• Support development and testing teams by clarifying process intent, workflow behavior, business rules, exception scenarios, and expected outcomes.
• Maintain accurate process and service-design artifacts throughout implementation and solution evolution.

Requirements:

• 7+ years of experience in Business Process Engineering, Service Design, Business Process Management, Process Improvement, or a related discipline supporting complex enterprise transformation or technology initiatives.
• Demonstrated experience designing future-state business processes and workflow-driven solutions, rather than solely documenting existing processes.
• Strong hands-on experience creating business process models, workflow diagrams, service blueprints, and related process artifacts.
• Experience applying Business Process Model and Notation (BPMN) or comparable structured process-modeling methodologies.
• Experience modeling complex workflows involving roles, approvals, decision points, business rules, controls, handoffs, systems, data, exceptions, and alternate process paths.
• Ability to translate complex business operations into clear, detailed process designs that can directly support technical implementation.
• Experience facilitating process discovery, process design, and future-state workshops with business and technical stakeholders.
• Demonstrated ability to identify opportunities for process improvement, simplification, standardization, and automation.
• Experience supporting Federal Government programs, systems, or modernization initiatives.
• Experience collaborating with Business Analysts, product and functional teams, architects, developers, integration teams, and testers.
• Strong analytical, facilitation, visualization, communication, and problem-solving skills.
• U.S. Citizen or Permanent Resident status required.
• Ability to meet applicable federal background investigation and security requirements.
• Experience with financial management, budgeting, acquisition, planning, accounting, or related business processes is preferred.
• Familiarity with Federal PPBE, budget formulation, budget execution, acquisition planning, or IT investment management processes is a plus.
• Experience supporting Department of Veterans Affairs programs, systems, or business processes is desirable.
• Experience designing processes for configurable enterprise, workflow, ERP/EPM, financial, or low-code platforms is preferred.
• Familiarity with platforms such as OneStream, ServiceNow, Appian, Salesforce, or comparable workflow-driven technologies is advantageous.
• Experience with human-centered design, journey mapping, or service blueprinting is a plus.
• Familiarity with process modeling tools such as Visio, Lucidchart, Signavio, ARIS, or comparable solutions is preferred.
• Experience with Agile delivery methodologies and tools such as Jira and Confluence is beneficial.
• Relevant certification in BPM, Lean Six Sigma, Service Design, Human-Centered Design, or a related discipline is a plus.

Benefits:

• Base salary of $112,000–$139,000 annually, depending on geographic location, experience, skills, education, internal equity, security clearance, and contract requirements.
• Fully remote position within the United States.
• Medical, dental, and vision coverage.
• Health Savings Account with employer contribution when enrolled in an eligible plan.
• Company-paid life insurance, accidental death coverage, and short- and long-term disability.
• Voluntary accident, hospital indemnity, and critical care insurance.
• Voluntary medical and dependent care Flexible Spending Accounts.
• Accrued paid time off and company-paid holidays.
• 401(k) retirement plan with company match.
• Standard Monday–Friday business hours, with occasional extended or weekend hours based on operational needs.
• Remote work supported by reliable internet service for effective telecommuting.
• Opportunity to contribute to federal technology modernization and human-centered digital transformation initiatives.
• Position is contingent upon contract award.