Business Process Lead, Finance & Corporate Services

Accountabilities:

• Own and continuously maintain detailed L2/L3 capability decompositions across Record to Report, Direct Tax and Tax Compliance, Procure to Pay, Supply Chain Operations, hardware fulfillment, Hire to Retire, and Sales Compensation Management.
• Facilitate structured working sessions with Finance, HR, Procurement, and Supply Chain stakeholders to document current-state processes and design future-state operating models.
• Create process maps, document decisions, and develop clear business and system requirements that technical teams can execute effectively.
• Translate future-state process designs into system requirements and partner with Product Owners and Engineering Leads through design, development, testing, and implementation.
• Support parallel delivery across current production systems and next-generation platform initiatives, ensuring requests are directed to the appropriate delivery track.
• Capture operational lessons learned and incorporate them into process documentation and future-state designs.
• Lead change management, stakeholder impact assessments, readiness planning, training, enablement, and post-launch adoption verification for process changes.
• Define and report process performance metrics to evaluate whether redesigned processes are delivering the intended outcomes.
• Establish and maintain documented agreements with peer Business Process Leads at shared process boundaries to ensure clear handoffs and ownership.
• Own capability design for sales compensation from approved sales quota through plan administration, crediting, attainment calculations, dispute resolution, commission expense accrual, and payroll handoff.
• Own capability design for hardware fulfillment, including provisioning, warehouse and inventory management, returns, and warranty processes.
• Support Hire to Retire capability design covering onboarding, employee self-service, HR helpdesk operations, absence management, and performance management.
• Partner closely with the functional teams that operate these processes while maintaining ownership of their business capability design, governance, and continuous improvement.

Requirements:

• 5+ years of experience in business process design, business analysis, business architecture, or relevant operations roles.
• Hands-on experience designing or improving month-end close and Record to Report processes within a multi-entity ERP environment.
• Demonstrated ability to decompose complex business capabilities into detailed, multi-level structures.
• Strong facilitation skills and experience working with cross-functional stakeholders, including Controller- or Finance Director-level leaders.
• Proven ability to translate business processes and requirements into actionable system requirements for technical delivery teams.
• Strong documentation skills, with the ability to create clear process maps, requirements, decisions, and operating standards.
• Experience working collaboratively across Finance, HR, Procurement, Supply Chain, and technology functions.
• Ability to manage multiple process domains, prioritize competing requirements, and establish consistent standards without relying on direct authority.
• Experience with physical fulfillment and supply chain processes such as warehouse operations, inventory, returns, and warranty management is preferred.
• Experience designing sales compensation processes, including plan administration, crediting, attainment, disputes, and commission accounting, is preferred.
• Procure-to-pay process design experience, including intake, approval routing, supplier onboarding, and three-way match controls, is preferred.
• Experience with direct tax processes and statutory reporting across multiple jurisdictions is preferred.
• HR operations process design experience covering onboarding, self-service, helpdesk, and performance cycles is preferred.
• Treasury and cash management process experience is a plus.
• Familiarity with Oracle accounting, inventory, and accounts payable modules, NetSuite, Oracle EPM, FloQast, or CaptivateIQ is beneficial.

Benefits:

• Remote work opportunity.
• Opportunity to influence business process standards and operating models within a newly established function.
• Broad exposure to Finance, HR, Procurement, Supply Chain, and enterprise technology operations.
• Hands-on involvement across both current production systems and next-generation platform development.
• Opportunity to shape scalable processes, governance frameworks, and technology-enabled improvements.
• Cross-functional collaboration with senior business and technology stakeholders.
• Opportunity to contribute to process transformation across multiple corporate functions.