Business Product Owner (Junior) – Contact Center

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Overview

We are looking for a Junior Business Product Owner for the Contact Center with an operational, hands-on, and, eager to grow in product management within environments.

You will support the execution and evolution of Contact Center tools, working with operations to ensure that solutions work in daily activities.

It is a hands-on profile, get involved in operations, and in an agile way.

Main Responsibilities

• Manage the product backlog (creation, refinement, and prioritization).
• Translate business and operational needs into clear requirements (user stories).
• Work with technology teams under methodologies (Scrum/Kanban).
• Follow up on developments and ensure progress.
• Maintain contact with operations (agents, supervisors) to understand needs.
• Participate in functional testing (UAT) and solution validation.
• Identify quick improvements that impact daily operations.
• Support monitoring of basic operational indicators.

• Required Profile
• 1 to 3 years of experience in roles such as:
• Business Analyst
• Junior Product Owner
• Contact Center Operations with exposure to technology
• Basic knowledge of Contact Center tools (CRM, telephony, ticketing). Familiarity with Agile methodologies (Scrum or Kanban).
• Interest in digital products and continuous improvement from an operational perspective.

• What We Look For in you
• Profile with initiative
• Practical approach (less theory, more action)
• Close connection with operations
• Previous experience in a Contact Center
• Basic knowledge of metrics such as AHT, Service level agreement, CSAT
• Participation in technology projects

Benefits:

Once your recruiter contact you, you will let you know about the benefits that we have , such as: medical major medical insurance, food vouchers and others.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.