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Nigeria
Onsite
Business Relationship Manager
Department / Function: Commercial & Field Operations
Reports To: State Coordinator
Location: Field-based, Nigeria
Employment Type: Full-time
Compensation: Competitive base salary + performance-based commission
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually.
Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs. This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.
→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
→ Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
→ Maintain accurate pipeline records and submit timely field performance reports using CRM tools.
→ Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
→ 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
→ Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
→ Deep understanding of the local financial services landscape and regional trading dynamics.
→ Strong communication and customer relationship skills.
→ Practical experience with POS terminal deployment, payment acquiring, or business loan products.
→ Proficiency in CRM software for field tracking, pipeline management, and activity reporting.
What we can offer you
What to expect in the hiring process
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
