Business Service Center Advocate I

Essential Functions/Responsibilities

• Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.

• Remain current on products, services, policies and procedures for the department.

• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.

• Escalate requests requiring additional knowledge or expertise as defined by department leadership.

• Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.

• Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.

• Performs a variety of additional support functions as assigned by leadership

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 1-3 years of Customer Service experience

• Basic knowledge of Word & Excel

• Basic Computer Skills

• 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree

Preferred Knowledge and Skills

Level of Complexity and Scope

• Entry Level to Intermediate, with some routine tasks.

Degree of Independence and Decision-Making

• Must be self-motivated and ability to work independently.

Required Supervisory Responsibilities

• This role has no supervisory responsibilities.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.

• Occasionally stands and walks.

• Frequently sits.

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.