Business Software Developer

HiOperator’s mission is to help elevate customer service by helping our clients deliver excellent and scalable customer service effortlessly, through the power of HiOperator's Human Agents and AI Technology. We are growing quickly and we continue to look for new team members to join our quest to change the industry. We are seeking a highly skilled and motivated Business Software Developer to join our rapidly growing team. As a key member of our organization, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase and being a reliable contact for our clients. Your role will encompass various aspects, including implementation and technical strategy, data analysis, and client relations. In this position, you will work across the entire technical stack, spanning front-end and back-end development, DevOps, as well as integrating machine learning and data science tools. We use these tools, and more, every day: Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, multitenancy, and PyTorch. You will also be a primary contact for our clients, and help continue to build positive relationships with them. Joining us at this exciting time means that the products and features you build will contribute to a new wave of innovation within the customer service industry. You will have the opportunity to incorporate the latest advancements in Large Language Models (LLMs), artificial intelligence (AI), and data-driven decision making. Located in the heart of Dallas and Downtown Buffalo, we offer an engaging and dynamic work environment. We are looking for motivated individuals who are eager to be part of a fast-paced team that values growth and development! \ Your key priorities: * Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC * Build UI features to support new service offering * Deploy machine learning models * Build and manage the observability platform for the LLMs we utilize * Troubleshoot, debug, and resolve software defects and issues * Interpret data and analyze results using statistical techniques * Acquire data from primary and secondary data sources * Maintain 99% platform uptime * Manage dev ops pipeline * Building and maintaining positive relationships with our clients * Present weekly reports to our clients You’re a great match if you: * Have 2+ years of engineering experience * Enjoy learning about everything, and are capable of explaining your concepts to others * Being a true team player - work together, learn together, and win as a team * Have empathy - customer service requires empathy to truly under the customer and deliver the best experience for our clients * Experience working with Apple Products is a plus You will use the following tools/patterns often: * [Google Cloud Functions](https://cloud.google.com/functions/docs/concepts/nodejs-runtime) * [PubSub](https://cloud.google.com/functions/docs/tutorials/pubsub) * [Apollo Federation](https://www.apollographql.com/docs/federation) * [Multi-Tenancy Architecture](https://medium.com/cyberark-engineering/multi-tenancy-architecture-of-a-relational-database-afe3548fd8bb) * [PyTorch](https://pytorch.org/serve/) Benefits: * All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment * Access to the free onsite gym * Commuter benefit is available after one full calendar month of full time employment * PTO/PFT, which starts to accrue immediately Visit us to learn more: Please note, this is not a remote position - This role is for our Dallas, TX location only. You may be required to visit clients at their various locations. Job Type: Full-time Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [www.dhs.gov/E-Verify](http://www.dhs.gov/E-Verify)[.](http://www.dhs.gov/E-Verify.%3C/p%3E%3Cp%3EPlease) Please note: We will never invite you to join a Google Hangout or similar resources, ask you to purchase your own equipment, or make you pay a fee to apply, and we will never send you an email from a third-party email service such as Yahoo or Gmail. If you are suspicious of a job posting, please verify that the posting is also listed on our official website. Visa sponsorship is not available for this role.