Business Solutions Manager, MSP & Systems of Record

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Business Solutions Manager, MSP & Systems of Record will support RoundPoint Mortgage Servicing LLC. The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at RoundPoint and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders.

This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations.  Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions. 

Job Responsibilities:

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc. 

• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed

• Ensure seamless integration between enterprise applications and third-party vendors

• Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record

• Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions 

• Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities

• Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from RoundPoint

• Serve as the primary liaison between RoundPoint and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle

• Develop an understanding of our customer behaviors and need to continually develop new product offerings

• Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities

• Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line

• Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements

• Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed

• Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain RoundPoint’s commitment to compliance

Qualifications and Skills:

• A bachelor’s degree in IT, computer science, business, finance, or a related field required

• Technical or operational leadership experience in a mortgage servicing or lending environment

• Experience managing large-scale projects and service providers

• Results Oriented – track record of delivering quantifiable results to the organization (i.e.  analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined

• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed environment     
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance to provide system change recommendations
• Project Management Skills – proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders
• Expertise at consensus and relationship building with internal and external stakeholders
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Results Oriented – track record of delivering quantifiable results to the organization

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.