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Job Summary
Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.
Major Tasks, Responsibilities, and Key Accountabilities
- Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
- Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
- Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
- Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
- Coordinates communication with the client and prioritizes delivery of IT services.
- Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
- Assists with scope definition and implementation of a solution.
Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel 5% to 20% of the time.
Preferred Qualifications
- 5–7 years of experience as a Business Systems Analyst, Functional Analyst, or similar role supporting enterprise business applications.
- Hands-on experience supporting supply chain, warehouse, distribution, or order management processes in a complex multi-site environment.
- Experience gathering and documenting business and functional requirements, process flows, test cases, and deployment/readiness artifacts.
- Strong understanding of warehouse operations, including receiving, putaway, inventory control, picking, packing, staging, shipping, and exception handling.
- Demonstrated ability to work across business stakeholders, internal IT teams, and external vendors to solve cross-functional issues.
- Experience supporting incident triage, troubleshooting, root-cause analysis, and structured production support processes.
- Bachelor’s degree in Information Systems, Supply Chain, Business, Engineering, or a related field, or equivalent practical experience.
- Experience with warehouse management solutions such as Softeon WMS, Manhattan, Blue Yonder, or similar platforms.
- Experience with Oracle EBS or comparable ERP platforms supporting supply chain and warehouse transactions.
- Working knowledge of Oracle Integration Cloud (OIC), APIs, EDI, batch integrations, or middleware-based interfacing patterns.
- Exposure to RF/mobile warehouse execution platforms such as RFGen, RFSmart, or similar handheld/scanning solutions.
- Experience supporting distribution network transformation, branch/warehouse standardization, or post-acquisition integration initiatives.
- Familiarity with reporting and analytics tools used for operational visibility, KPI tracking, and exception analysis.
Technical Skills
- Requirements elicitation, BRDs, FRDs, user stories, acceptance criteria, and process mapping
- Warehouse Management Systems (WMS) and warehouse execution workflows
- Oracle EBS and related supply chain transaction flows
- Integrations and middleware concepts including APIs, batch jobs, EDI, payload tracing, and interface troubleshooting
- RF/mobile workflows, label/scanning processes, and warehouse device-enabled execution
- Data analysis, issue trend identification, reporting support, and KPI interpretation
- Testing support including UAT, regression, defect verification, and deployment readiness
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