Summary

The Business Systems Analyst IV is a subject matter expert and liaison between end-users/clients and Information Technology. This role is responsible for interpreting advanced business and regulatory requirements—particularly within Medicaid Fee‑For‑Service (FFS) environments—while evaluating complex systems and user needs to design effective, compliant solutions. The Business Systems Analyst IV drives the development of detailed requirements, translates business needs into functional specifications, and guides cross‑functional teams through large‑scale system enhancements and initiatives. Operating with minimal direction, this position ensures alignment with organizational strategy, supports system accuracy and operational readiness, and provides expert consultation to internal and external partners.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with external clients to discuss enhancement requests as needed. 

• Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications.  Coordinates and responds to requests for changes from original specifications. 

• Facilitates design sessions with the business and technical resources to ensure that the solutions meets the needs of the business.  Consults with technical teams on design and database issues. 

• Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules.

• Drives and/or leads projects to completion for assigned projects.  Develops project plans, prioritizes project tasks, and provides regular status updates on project progress to management and stakeholders.

• Develops business processes that ensure developed application meets all project requirements. Ensures that projects are completed on time, accurate to defined specifications and within budget.

• Performs quality control checks on software before it is released to the QA department.  Provides support to software development and QA staff as needed.

• Handles, prioritizes and manages multiple Service Requests (SR’s) throughout entire software development life cycle.  Handles software release management of designated applications.

• May mentor and provide functional work direction to less experience Business Systems Analysts.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 6+ years’ experience or equivalent combination of education and experience, and 2 years of SME in respective areas

Computer Skills

To perform this job successfully, an individual should have knowledge of: Visio, Microsoft Office (Outlook, Word, Excel, PowerPoint).  Oracle database and Oracle Sql; On-line transaction processing (OLTP), Familiar with relational databases and client server concepts.

Certificates, Licenses, Registrations

None Required; Certified Business Analysis Professional (preferred)

Other Skills and Abilities

• Working knowledge of software development life cycle (SDLC).

• Good understanding of supported MedImpact products and services from a business and technical perspective.

• Experience with both Agile and Waterfall methodologies

• Good project planning skills (creation and definition)

• Negotiation skills

• Business requirements gathering and elicitation techniques

• Use Case Modeling & Solutions requirements

• Activity and Swim Lane Diagrams

• Conflict management skills

• Leading and facilitating meetings

• Interviewing skills to understand customer needs

• Good interpersonal and communications skills (written/verbal)

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills    

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

• Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel, however attendance maybe required at various local conferences and meetings.