Business Systems Analyst (Personal Insurance Data & Analytics)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$77,600.00 - $128,000.00

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Under general supervision, the Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance. This job typically does not lead others. May act as a team lead on small to medium sized initiatives. The Business Systems Analyst may provide limited coaching to less experienced analysts.

What Will You Do?

• Own the success of the requirements definition process for assigned work, with general supervision.
• Elicit, analyze, specify and communicate business, system and implementation requirements.Dig into data to understand the business problem.
• Query, analyze and interpret data to validate assumptions, size the impact and support your recommendations.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.
• Use data to measure and track the quality of business analysis work, and share the results with your team. Identify current or future gaps, risks and opportunities, and recommend options to address them.
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices. Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives.
• Bring alternative perspectives and influence consensus among stakeholders.
• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery.
• Seek out opportunities for process improvement.Simultaneously support multiple initiatives as assigned.

What Will Our Ideal Candidate Have?

• Three years of experience in Business Systems or equivalent.
• Bachelor's degree in Business, MIS, or other related field.
• Data Curiosity: Enjoys digging into data to find the story behind it. Asks probing questions, tests assumptions and uses findings to shape recommendations.
• Accountability: Takes responsibility for results. Follows through on deliverables and communicates early when plans change.
• Initiative and Drive: Self-starter who is motivated by new challenges. Moves work forward with minimal direction and brings solutions along with questions. Speaks up with confidence, shares well-supported recommendations and advocates for them respectfully.
• Openness to Feedback: Welcomes feedback, acts on it and looks for ways to improve.
• Hands-on experience analyzing data (for example, with SQL, Excel or reporting tools) is a plus.
• Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Uses and adjusts style and technique to assist group process and understanding.
• Demonstrates effective verbal, written, and listening communication skills.
• Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Brings conflicts into the open and resolves them collaboratively.
• Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Identifies, assesses, manages and takes intelligent risks to attain objectives.

What is a Must Have?

• One year of experience in Business Systems or equivalent.
• High school diploma or equivalent.