The Opportunity:
CACI is seeking professional customer-oriented candidates able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. Are you a passionate Business Systems Analyst? Join our team!
We are supporting the implementation of Momentum, a Commercial-Off-the-Shelf (COTS) financial system. Our team continues to design and deliver innovative, complex solutions to meet the evolving needs of our customers.
Responsibilities:
The Business System Analyst on the Tier 2 support team plays a critical role as the primary point of contact for handling escalated issues from Tier 1 related to Momentum Financials and its related interfaces and reports. This includes providing advanced technical support and troubleshooting complex system errors, configuration challenges, and user access permissions that cannot be resolved by Tier 1 support. The analyst is responsible for managing the entire lifecycle of escalated tickets, from initial diagnosis through to resolution, ensuring all actions and solutions are clearly documented and communicated to relevant stakeholders. In addition to incident resolution, the analyst conducts thorough root cause analysis for recurring or complex problems and works collaboratively with technical and functional teams to recommend and implement long-term fixes.
Qualifications:
Required:
U.S. Citizen with an active Top Secret or TS/SCI clearance (Must be SCI eligible)
Bachelor's degree in related field and 3-5 years of related experience
Experience with Momentum Financials, including configuration and troubleshooting
Expert proficiency in documenting technical issues and resolutions in a clear, concise manner
Strong ability to communicate effectively with both technical and non-technical teams
Expert understanding of IT support processes, ticket management, and incident escalation workflows
Strong organizational skills with the ability to manage multiple tickets and priorities efficiently
Excellent problem-solving skills with the ability to perform root cause analysis and develop long-term solutions
Willingness to work onsite full time in a secure facility in Rosslyn, VA
Desired:
Experience with Jira or other ticket tracking support tool
Ability to write and execute SQL queries
Experience with DoD Financials
Familiarity with configuration of Momentum subsystems
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$72,700 - $149,200