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Cambridge, Ontario, Canada
Hybrid
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Manager to be a part of making this happen.
About the Role
The Business Systems Manager is an IT professional that partners closely with the Business Applications team, fellow NetSuite administrators, and key business stakeholders to ensure NetSuite is used effectively, consistently, and in alignment with shared enterprise standards.
With a strong focus on NetSuite as the core ERP, this role translates Finance, Procurement, Revenue and accounting requirements into scalable configurations, workflows, and user-friendly solutions that drive efficiency, control, and continuous improvement.
In addition, working knowledge of order to cash lifecycle and platforms such as NetSuite, Avalara, is essential, as the role serves as the functional and technical owner of multiple ecosystems, supporting end-to-end processes across Quote to cash, Procure to Pay, expense management and Revenue Recognition
Blending business acumen with systems expertise, the Business System Manager collaborates confidently with Business—from System Admins to Managers—to deliver platforms that operate as strategic assets rather than just supporting tools.
Responsibilities
System Administration & Configuration
Configure and maintain business systems based on user needs and operational requirements.
Serve as the business systems consultant, ensuring solutions align with business objectives and processes.
Recommend system configuration changes, enhancements, and process improvements to optimize business operations.
Develop deep expertise in assigned business applications and related business processes.
Administration experience including workflows, scripting, and day-to-day system support
Balance strategic objectives with tactical business needs when prioritizing system changes and enhancements.
Internal Team Partnership & Communication
Liaise with internal stakeholders, external vendors, and implementation partners to understand business requirements and translate them into system solutions.
Act as the primary point of contact for business system inquiries, guidance, and support.
Represent business stakeholders in discussions with other departments and technical teams regarding system enhancements and initiatives.
Provide regular project updates, status reporting, and risk communication to leadership and key stakeholders.
Foster strong partnerships across operational, technical, and leadership teams to ensure successful outcomes.
Change Execution & Documentation
Lead and coordinate business system change initiatives from planning through implementation.
Develop and maintain project plans, timelines, and deliverables for medium-sized projects.
Create and maintain system documentation, process guides, release notes, and knowledge resources.
Execute change management activities to support user adoption of new processes and technologies.
Deliver training sessions and educational materials for end users impacted by system or process changes.
Collaborate with implementation partners and project teams during larger-scale initiatives.
Support & Issue Resolution
Provide production support and troubleshooting for assigned business systems.
Identify, assess, and resolve system-related issues and operational roadblocks.
Escalate and coordinate issue resolution with technical teams, vendors, and leadership as required.
Monitor system performance and proactively recommend improvements to reduce operational inefficiencies.
Support user acceptance testing (UAT), validation activities, and post-deployment stabilization efforts.
Integrations & System Awareness
Build and maintain a strong understanding of integrations between assigned business applications and the broader technology ecosystem.
Assess the impact of system changes on downstream and upstream applications, processes, and data flows.
Collaborate with Business Intelligence and technical teams to ensure alignment between business systems, reporting, and analytics requirements.
Support integration planning, testing, and deployment activities to maintain system reliability and data integrity.
Identify opportunities to improve cross-platform efficiency and user experiences.
Access & Governance Support
Collaborate with Business Intelligence Architects, Directors, and other stakeholders on user access management and role-based security.
Support governance processes related to user provisioning, permissions, compliance, and system controls.
Participate in release management, production support, governance, and testing cycles.
Ensure business system configurations and processes adhered to organizational policies and standards.
Support audit, compliance, and documentation requirements related to system administration and access controls.
Functional Expertise
Strong understanding of Finance and Accounting business processes, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Cash Management, Intercompany Transactions, and Financial Close activities.
Working knowledge of Quote-to-Cash (QTC) processes, including customer onboarding, order management, billing, invoicing, collections, revenue recognition, and renewal workflows.
Working knowledge of Procure-to-Pay (P2P) processes, including requisitions, purchase orders, approvals, vendor management, invoice processing, and payment execution.
Understanding of SaaS business models and associated systems requirements, including subscription billing, contract amendments, usage-based billing, revenue recognition, and customer lifecycle management.
Experience supporting financial planning, forecasting, budgeting, reporting, and operational planning processes through integrated business systems.
Ability to translate accounting policies, operational requirements, and audit controls into scalable system configurations and business processes.
Strong understanding of financial controls, segregation of duties (SoD), SOX requirements, audit readiness, and governance processes within enterprise systems.
Experience defining business requirements, documenting current and future-state processes, performing gap analysis, and developing scalable solution designs.
Ability to partner effectively with Finance, Procurement, Revenue Operations, Tax, and Accounting stakeholders to drive process standardization and continuous improvement.
Understanding of enterprise data flows, master data management, and cross-functional dependencies across ERP, planning, tax, procurement, expense management, and reporting platforms.
Experience supporting testing strategies, user acceptance testing (UAT), release validation, and change management activities for business-critical financial systems.
Working knowledge of subscription-based revenue operations, including contract lifecycle management, recurring billing, usage-based pricing models, revenue compliance, and SaaS performance metrics.
Who You Are
Working knowledge of Corporate Business Systems (i.e., CRM, Marketing Automation, PRM, CMS, and ERP tools)
Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and integration experience with internal applications (NetSuite, Adaptive, Pigment, Avalara, Workday, Navan, Zip etc.).
Working knowledge of Business Operations practices (i.e., Quote to Cash, Sales, and Marketing Demand Generation)
Ingenuity to find solutions that bridge the gap between system constraints and business need
Excellent analytical and abstract reasoning skills
Effective communicator with technical peers and non-technical stakeholders
Good foundational skills in project management
Aptitude for learning many areas of the business and ability to understand user requirements, and ability to bridge the gap between system constraints and business need
Minimum Qualifications
3+ years of experience with Business Systems and Administration
Experience or familiarity with different Finance/Accounting platforms (e.g., NetSuite, Avalara, Coupa, Zip, Navan or similar).
Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication.
Willingness to continue growing through experience and/or study and certification.
Bachelor’s degree or equivalent
Preferred Qualifications
SaaS / High Tech industry experience preferred
Cybersecurity industry experience preferred
Prior experience building and supporting a hyper-growth business in a distributed environment
NetSuite Suite Foundation Certification preferred
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.
The base salary range for this job family is 60,000 to 181,000 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.