Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
BVNK#407: Senior Specialist
The Global Business Solutions Center’s (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity and growth. With over 1,200 professionals delivering more than 200 solutions across 10 locations, GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what’s next.
The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations Hub headquartered in O’Fallon, Missouri, U.S.A. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 89 countries.
The Senior Specialist, GBS will be part of a team of contract negotiators within the broader Legal Services function. Reporting to the Senior Counsel, GBS, this role will be responsible for end-to-end contract services, and accountable for delivering frictionless customer experiences and efficiently driving successful business outcomes.
• Does the pursuit of excellence appeal to you?
• Are you committed to customer service?
• Do you enjoy solving legal and business problems?
• Are you passionate about identifying and implementing process improvements?
If so, this could be the right opportunity for you!
Role
• Perform end-to-end contract preparation and execution for assigned transactions, from receipt of contract requests through signature.
• Receive contract requests and conduct initial triage to ensure alignment with established business policies, processes and procedures.
• Draft, review, negotiate, and finalize routine vendor and commercial contracts, including confidentiality and non-disclosure agreements, software license agreements, support services agreements, consulting services agreements and other agreements commonly used in the financial services and information technology sectors.
• Prepare, revise and execute agreements in collaboration with business clients and relevant subject matter experts, and in accordance with approved policies and playbooks.
• Analyze contract requirements, special provisions, terms and conditions to support compliance with applicable laws, regulations, policies and procedures.
• Provide superior customer service according to GBSC standards in terms of quality, response time, resolution time and adhering to service level objectives.
All About You
• Bachelor’s degree (or equivalent) from an accredited institution, combined with relevant work experience required. Juris Doctor or other graduate degree is a plus.
• Strong legal and business acumen, with sound analytical and problem-solving skills.
• Demonstrated ability to manage workloads involving tasks of varying priority and complexity.
• Excellent English communication and interpersonal skills, with the ability to collaborate with legal and business stakeholders to negotiate and confirm contract terms; additional foreign language skills is a plus.
• Advanced negotiation skills.
• Ability to recognize when to escalate and when to exercise independent judgment and discretion when reviewing or negotiating contracts.
• Demonstrated customer-focused service orientation.
• Knowledge of U.S., LAC, European, Middle East, African, Asia Pacific or other legal systems and business practices is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
