Cafe Retail Sales Associate - Rock Shop

The Retail Sales Associate is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician. 

Essential Job Functions: 

• Greets guests, answers the phone, and answers questions accurately and politely. 

• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances. 

• Directs guests to different areas of the property. 

• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits. 

• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases). 

• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories. 

• Displaying Retail product through Hard Rock’s visual display standards. 

• Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc. 

• Assures the complete satisfaction of each and every guest by creating memorable experiences. 

• Attend and participate in meetings, completing follow-up as assigned. 

• Perform work regularly and predictably. 

• Responsible for cleaning and sanitizing work and public spaces. 

• Other duties as assigned. 

QUALIFICATIONS 

• This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience. 

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

• PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.