Calibration Engineer

Accountabilities

• Lead the calibration, testing, troubleshooting, and completion of assigned MR systems and new product introductions with limited supervision.
• Serve as the technical subject matter expert for MR calibration activities, ensuring installations and upgrades are completed accurately and on schedule.
• Act as the primary customer-facing contact throughout the calibration phase, maintaining clear communication and driving a positive customer experience.
• Proactively communicate calibration progress and system status with account and internal teams, escalating issues when appropriate.
• Maintain calibration tools and test equipment, ensuring equipment remains properly maintained and within required calibration standards.
• Complete service documentation and administrative activities accurately and within established timelines.
• Use established escalation processes and collaborate with regional and national technical resources to develop and implement corrective action plans.
• When calibration assignments are not scheduled, support local field service teams with service calls, preventive maintenance, and field modification activities.
• Provide technical guidance, assistance, and training to less experienced MR field engineers when needed.
• Maintain a high level of professionalism, organization, responsiveness, and customer focus while working independently at healthcare facilities.

Requirements

• Bachelor’s or associate degree in electrical engineering, mechanical engineering, biomedical engineering, or a related technical discipline; military technical training may also qualify.
• Alternatively, a high school diploma or GED combined with at least four years of experience servicing electronic equipment.
• Experience working collaboratively with internal teams and external customers in a technical, service, or solution-oriented environment.
• Strong troubleshooting and problem-solving abilities, with the capacity to diagnose complex equipment issues and implement effective solutions.
• Ability to work independently with limited supervision while managing schedules, priorities, documentation, and customer commitments effectively.
• Familiarity with web-based applications and Microsoft Office products.
• Strong organizational skills and the ability to manage multiple field assignments and changing priorities.
• Experience working with project managers, reading equipment schematics or blueprints, and soldering is advantageous.
• Adaptability and strong communication skills, particularly when interacting with customers and cross-functional technical teams.
• Ability to meet vendor credentialing requirements and maintain a valid U.S. driver’s license.
• Willingness to work after hours and occasional weekends when critical customer or system issues require support.
• Ability to travel overnight up to 50%, depending on business needs and geographic coverage.
• Ability to work onsite at customer locations, including willingness to support the Fort Wayne, Indiana area and travel beyond the local region.
• Ability to lift, carry, push, and pull equipment weighing up to 35 pounds independently and perform physical activities including bending, stooping, twisting, climbing, kneeling, crouching, and prolonged sitting or standing.
• Ability to reach above and below shoulder level and demonstrate sufficient neck flexibility and hand and finger dexterity for field service activities.
• Appropriate visual capabilities, including color, close, distance, peripheral, and depth perception.
• For items exceeding 50 pounds without lifting assistance, willingness and ability to seek assistance from another employee.
• Must be legally authorized to work in the United States without current or future employment visa sponsorship.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Company vehicle provided for customer-site travel and field responsibilities.
• Relocation assistance available.
• Professional development through accelerated MR technical training and hands-on training.
• Opportunities to develop specialized expertise in MR calibration and advanced medical imaging equipment.
• Challenging field-based work with opportunities to collaborate with regional and national technical teams.
• Opportunities to support new product introductions and develop expertise across evolving medical technologies.
• Equal opportunity workplace with a commitment to professional growth and an inclusive working environment.