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Job Description
- Handle inbound and outbound customer calls, providing accurate information regarding banking products and services.
- Respond promptly and professionally to customer inquiries, requests, and service-related issues.
- Manage customer complaints, coordinate with relevant internal teams, and provide appropriate resolutions.
- Record, track, and follow up on customer cases in the system to ensure timely issue resolution.
- Maintain service excellence by adhering to operational procedures, quality standards, and performance KPIs.
Qualifications
- Bachelor's degree in any field; fresh graduates are welcome to apply.
- At least 1 year of experience in Customer Service, Contact Center, Call Center, or related fields is preferred.
- Strong English communication skills with a minimum TOEIC score of 550.
- Excellent communication, problem-solving, and customer service skills with a strong service mindset.
- Able to work in shifts, perform under pressure, and demonstrate responsibility, discipline, and a positive attitude.
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
