Call Center Team Lead

This is a full-time, non-exempt position reporting to our Senior Director of Operations. 

 

What You Will Do 

• Answer patient calls/questions. 

• Updating and billing insurance. 

• Take Credit card payments. 

• Trying to resolve any concerns/issues on patient accounts. 

• Work with collection agencies for requests to remove from collections. 

• Respond to Attorney requests for balances and correspondence as well as update and bill insurance. 

• Primary escalation from our Call Center staff 

• Answering escalated phone calls from our Call Center offshore team 

• Assist in educating the offshore call center staff. 

• Update patient demographics. 

• Other tasks and projects as determined by your manager. 

 

What it takes to join the family 

• Nextech experience a plus 

• Medical Billing background 

• Excellent communication skills and professional demeanor 

• The ability to work under tight deadlines. 

• Strong written and verbal communication skills with customer service focused aptitude 

• Detail-oriented individuals who are team players highly self-motivated. 

• Teamwork and collaboration skills 

• Time management and organization skills  

• Integrity to maintain confidentiality when working with sensitive business data. 

• Ability to function well in a fast-paced and at times stressful environment.  

• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.  

 

Why Assembly?  

• Be part of something special! We are growing both organically and through acquisitions. 

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! 

• Ongoing training and development programs 

• An environment that values transparency  

• Virtual and in-person events to connect with your team. 

• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.