• Address customer needs in order to meet or exceed customer expectations.

• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.

• Adhere to schedules to perform assigned work 

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

• Identify and escalate risk as normal part of work.

• Resolve customer dissatisfaction/complaints by taking ownership of the problem.

• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.

• Plan and schedule activities to improve service.

• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.

• Follow up with customers to ensure resolution of query by other stakeholders where relevant.

• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.

• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you:

• Have a minimum of a Matric/Grade 12

• Have an NQF 5 qualification

• Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry

You will have access to: 

• An innovative work environment

• Opportunities for personal and professional growth

• Collaborative teams

We can be a match if you are: 

• Analytical 

• Attention to detail

• Strong communicator

Apply now if you are interested in taking the next step. We look forward to engaging with you!