The Campaign Operations Manager (COM) is for candidates with 4+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The COM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The COM is often the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The COM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The COM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.
JOB SUMMARY
The Campaign Operations Manager (COM) is for candidates with 4+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The COM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The COM is often the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The COM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The COM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.
DUTIES AND RESPONSIBILITIES
- The COM is responsible for the following tasks:
- Translate client requirements and execute on digital marketing solutions and campaigns.
- Review client requests and delegate responsibility across delivery teams and resources.
- Ensure that delivery is within internal process and the agreed upon service levels with our clients.
- Manage campaign schedules and timelines for assigned account.
- Communicate and escalate workload and staffing issues to Sr. Campaign Operations Manager or Senior Manager.
- Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.
- Facilitate recurring status calls with the clients.
- Research and escalate technical and platform related issues that impact our ability to deliver services to the client.
- Assist with the scoping and implementation of new client startups.
SUPERVISORY RESPONSIBILITIES
The COM has no direct reports, but is responsible for the workload balance across the Acxiom delivery team and the quality of deliverables of team members.
SKILLS / COMPETENCIES
- Bachelor’s Degree.
- Minimum of 4 years of applicable work experience.
- Polished verbal, written communication and presentation skills, with both internal colleagues and external clients.
- Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge.
- Extremely proactive, highly organized, with proven ability to manage multiple tasks.
- Ability to prioritize and focus, with strict attention to detail.
- Thorough understanding of and/or interest in digital marketing.
- Sound knowledge of MS Office, specifically Word, Excel, and PowerPoint.
- Sound knowledge of database structure
- Great team player, know when to lead and when to follow.
- Extended workday hours may be required to complete deliverables
- Flexibility for multitasking on many occasions
RECRUITING INFORMATION
The skills/competencies section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions/job postings.
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