With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Campground Ranger / Front Desk Clerk in Welches, Oregon.
Campground Ranger / Front Desk Clerk
Position Summary
The Campground Ranger / Front Desk Clerk plays a key role in providing a safe, welcoming, and enjoyable experience for guests and residents. This position combines campground patrol, security monitoring, guest services, and front desk operations. The ideal candidate is customer-focused, detail-oriented, and able to remain calm and professional while handling a variety of situations, including guest concerns, emergency response, and rule enforcement.
Essential Duties and Responsibilities
Guest Services & Front Desk Operations
- Serve as the primary point of contact for guests and residents, providing information and assistance in person, over the phone, and electronically.
- Take reservations, check guests in and out, and process payments, deposits, day passes, and retail store purchases.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Prioritize guest satisfaction by resolving conflicts and addressing issues diplomatically.
- Run reports, maintain accurate records, and submit maintenance requests to support property operations.
- Communicate regularly with management regarding guest concerns, incidents, and operational needs.
Campground Ranger & Property Monitoring
- Conduct routine patrols of the campground, common areas, rental units, and amenities.
- Monitor property conditions and identify safety hazards, maintenance needs, or potential issues.
- Ensure the property is properly secured and report suspicious activity when necessary.
- Monitor campground access points and verify guest authorization for entry.
- Enforce resort rules and regulations in a fair, consistent, and professional manner.
- Respond to guest concerns regarding safety, disturbances, or property issues.
- Contact law enforcement, emergency services, or management when situations require escalation.
- Perform golf cart, rental unit, and facility inspections as needed.
- Assist with on-call emergency response services when required.
General Responsibilities
- Maintain a professional appearance and positive attitude at all times.
- Work collaboratively with team members across departments.
- Support resort operations by performing additional duties as assigned.
- Promote a safe, friendly, and welcoming environment for guests, residents, and staff.
Qualifications & Skills
Required
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Basic reading, writing, math, and computer skills.
- Ability to learn and utilize reservation, payment, and property management systems.
- Strong organizational skills and attention to detail.
- Ability to assess situations quickly, exercise sound judgment, and resolve problems professionally.
- Ability to work independently and as part of a team.
- Valid driver's license with an acceptable driving record and current auto insurance.
- Ability to work weekends, holidays, evenings, and varying shifts as required.
Preferred
- Experience in hospitality, campground, RV resort, security, law enforcement, or customer service environments.
- Experience handling cash, processing payments, and maintaining records.
- Knowledge of campground operations and guest service best practices.
Physical Requirements
- Ability to walk, stand, and patrol the property for extended periods.
- Ability to operate a golf cart and other equipment as needed.
- Ability to work outdoors in various weather conditions.
- Ability to lift and carry up to 25 pounds occasionally.
Success Factors
- Positive and friendly attitude.
- Strong problem-solving abilities.
- Excellent customer service focus.
- Dependable and trustworthy.
- Ability to remain calm under pressure and handle challenging situations professionally.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
