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Hayward, California, United States
Onsite
Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.
The Care Coordinator gathers information for individuals establishing care with the psychiatry program, using standard protocols and assessment tools. The Care Coordinator is responsible for supporting and coordinating the needs of program participants, including internal referrals and connection to external resources. The Coordinator engages individuals in their identified goals and connects them to integrated, patient-centered services.Essential Job Functions
Essential Functions of the Job: [Other duties may be assigned.]
Completes screenings and performs review of intake materials requiring the use of independent judgment to complete recovery program intakes.
Schedule appointments for patients participating in Psychiatry services and ensure timely communication with clinical staff regarding appointments.
Assist Psychiatry Services Manager with coordinating program access and admission priorities.
Participate in briefings, and other program meetings.
Work collaboratively with team members to connect people to whole-person care, including clinical needs and social determinants of health.
Completes routine screening, brief intervention and referral to treatment to promote service integration.
Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
Increase utilization of preventative care.
Connect people to resources and supports to engage in identified goals and treatment plans.
Mutually establish acceptable boundaries with participants and care team members.
Assist Psychiatry Services Manager by serving as an informational resource for participants, care team, family/caregiver(s), and community resources.
Facilitate access to appropriate behavioral health, medical and specialty providers.
Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.
Educate participants and family/caregiver(s) about relevant recovery resources.
Facilitate and attend meetings between participant, family/caregiver(s), care team, and community resources, as needed.
Assist with population health management initiatives.
Participate in Care Coordinator training courses/webinars and meetings.
Assist Integration team with quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data as needed.
Supports accurate and timely documentation and audit efforts, using Electronic Health record system for documentation.
Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.
Understands and upholds the organization’s stated Mission, Vision, Values and Goals.
Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.
Other duties as assigned.
Qualifications and Education Requirements
Bachelor degree in social science field (Social Work, Psychology, Sociology, etc.) required (Masters in Social Work preferred) with at least 2 years of experience working in behavioral health or social services.
Equivalent combination of education and experience may be considered in lieu of education.
Benefit Statement
For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:
Medical and dental insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
403(b) with a 4% employer match
Various voluntary benefits:
Vision Insurance
Supplemental Life, AD&D and Disability
Tuition reimbursement
Health and Wellness reimbursement program
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Partner of HRSA/NHSC loan repayment program
Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.
NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
All offers of employment are contingent upon successful completion of a criminal background check and references.
At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.
NorthLakes Community Clinic Organizational Competencies
Mission Driven - Advances the organizational mission, vision and values in executing job duties.
Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.
