Care Partnerships Associate - NC - Full-time
You need to live in the state of North Carolina to qualify for this position.
About Thriveworks
Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in-person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.
About the Job
Thriveworks is looking for a Care Partnerships Associate who lives in North Carolina to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners across states that partner with North Carolina. This externally facing role combines business development, relationship management, and territory strategy, with a focus on developing referral opportunities and driving measurable growth. The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership growth.
Key Responsibilities
Grow Referral Partnerships
- Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
- Develop strategies to grow existing partnerships and build new referral relationships.
- Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.
- Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.
Build Healthcare Relationships
- Develop relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
- Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate.
- Educate partners on Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
- Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.
Improve the Referral Experience
- Help partners navigate the Thriveworks referral process and remove barriers to patient access.
- Promote adoption of referral tools, including the Patient Referral Dashboard.
- Identify recurring partner needs and collaborate internally to improve the referral experience.
- Maintain strong follow-through on partner commitments, meetings, and growth opportunities.
Develop Your Territory
- Research healthcare markets and identify new partnership opportunities.
- Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
- Prioritize accounts based on referral potential, performance, and strategic value.
- Maintain accurate account and activity information in Salesforce.
- Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
- Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.
Requirements
- 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
- Strong communication, relationship-building, and problem-solving skills.
- Confidence with outbound outreach and developing new relationships.
- Ability to manage multiple accounts and prioritize opportunities independently.
- Comfort using data and performance metrics to drive decisions.
- CRM experience; Salesforce strongly preferred.
- Strong ownership, organization, and follow-through.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
- Must live in North Carolina
Success is measured by both activity and outcomes, including:
- New client visits and referral growth
- New and expanded referral partnerships
- Reactivation of declining or inactive accounts
- Expansion across providers, offices, departments, and locations
- Effective outbound outreach and account management
- Patient Referral Dashboard adoption
- Salesforce accuracy and follow-through
- Contribution to overall Care Partnerships goals
Benefits
- An amazing team culture
- Healthcare, Dental, Vision, and life insurance benefits
- 401K with 3% employer match
- Paid time off and paid holidays
- Additional coverage options are available, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
- Professional development & advancement opportunities
Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you fit the bill and belong on our team, apply today!
Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for and to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
- Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
- Our recruiters and other team members may also contact you via text or phone to schedule an interview.
- A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.
- Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).
- We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
