Carrier Management Analyst

The Carrier Management Analyst role is key within the Freight Payment & Audit team for North America, supporting multiple internal businesses (PBU’s) with $250m freight spend in the region. As part of the Freight Payment & Audit team, you will be responsible for providing effective Carrier Management support to deliver a seamless logistics experience to internal and external customers.
The Carrier Management Analyst is responsible for improving carrier invoicing accuracy with our core carriers, timely resolution of issues and statement of account reconciliation for Freight Payment & Audit.

PRINCIPAL DUTIES:

• Schedule and conduct weekly, bi-weekly, monthly and as needed carrier meetings based upon carrier alignment.

·        Responsible for driving carrier account calls using a standard process for resolution

·        Drive internal escalation and resolution for carrier payment issues when necessary

·        Resolve invoicing issues related to all discrepant categories such as missing rates, spot quotes, client review and carrier review.

·        Work with our carriers to pull statements of accounts and our freight audit provider(s) on payment activity to ensure carriers are paid on time and in line with JCI carrier contract payment terms.

·        Create ad hoc reporting as necessary

·        Lead cross functional projects to drive efficiency for various freight payment activities

·        Work cross functionally to resolve carrier payment issues in a timely manner

·        Program manage resolution of carrier payment issues including meeting notes, actions and deliverables after each call.

• Support carriers with carrier remittance and updating email addresses for remittance on ERP through the GSOM process.

• Owns the implementation and adherence to the Freight Audit polices and procedures for use by plants, suppliers and distribution centers. Helps maintain SOPs, guidelines and supporting logistics information for users.
• Ensures carriers know the police, process and procedures on freight pay and audit.  If carriers are not invoiced correctly, create action plan to resolve the discrepancy.
• Research and evaluate alternative processes and systems to assess their benefit and applicability to current logistics practices and business needs within the company.
• Other duties as assigned, such as Freight Payment & Audit, KPI reporting, and project support.

QUALIFICATIONS

• Bachelor’s degree in supply chain management, transportation, logistics, business, or related field preferred; relevant work experience also considered.
• Minimum of 3 years of logistics analyst or planning experience in a manufacturing or procurement environment.
• Must be fluent in the English language.
• ERP Experience a plus.
• Strong Excel, Word and PowerPoint skills a must
• Thorough knowledge of the freight industry, including TL, LTL, Ocean, and parcel
• Entry level knowledge of Department of Transportation (DOT) Interstate Commerce Commission (ICC) rules and regulations.
• Ability to plan, think ahead, and prepare action plans to achieve results
• Requires creative problem-solving skills and strong analytical abilities
• Excellent communication skills and the ability to communicate appropriately at all levels of the organization including written, verbal, and visual communications.

Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.